Retail Bike Technician at Dick's Sporting Goods

Troy, Michigan, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Part TimeJob Type

UnknownVisa

Retail, Sporting GoodsIndustries

Requirements

Prior experience of building, repairing, and selling bicycles preferred
Ability to stand, bend, stoop, reach, push, pull and lift 15 to 35 lbs. items occasionally (up to 5 times per hour)
Ability to work extended periods of time (up to 4 hours) standing or walking
Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented

Responsibilities

Build and repair bikes in accordance with established procedures
Assist with the assembly of exercise equipment as needed
Provide a differentiated customer experience specifically to cyclists
Pull from personal experiences and industry research and trends to provide strong product recommendations that align to the customer’s needs
Create a world-class customer experience by providing passionate customer service and selling through customer engagement, specifically (but not limited to) our Bike Department
Uphold company standards for merchandise presentation
Demonstrate ability to genuinely interact with customers to show passion, knowledge, dedication, and commitment in their sport or activity
Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions
Achieve sales goals through selling bikes and related merchandise
Maintains merchandise presentation standards and signage of Bike Department to Company standards as directed
Adheres to established policies and procedures related to safety, loss prevention and standard operating procedures
Maintains confidentiality of all Company information
Takes an all-hands-on-deck approach to support the team across the store
Performs other tasks as assigned by management

Skills

Bicycle Repair

Bike Assembly

Customer Service

Sales

Merchandise Presentation

Product Recommendations

Exercise Equipment Assembly

Warranty Sales

Dick's Sporting Goods

Retailer of sporting goods and apparel

About Dick's Sporting Goods

DICK'S Sporting Goods is a retailer specializing in sporting goods, offering a variety of products such as sports equipment, apparel, and footwear. The company operates both physical stores and an online platform, allowing customers to shop in a way that suits them best. Customers can take advantage of financing options, such as 0% APR for larger purchases, making it easier to buy what they need. DICK'S Sporting Goods also has a loyalty program called ScoreCard, which rewards customers for their purchases, encouraging them to return. What sets DICK'S apart from competitors is its commitment to customer satisfaction, highlighted by its Best Price Guarantee, and its focus on social responsibility, believing in the positive impact of sports on lives. The goal of DICK'S Sporting Goods is to provide quality sporting goods while giving back to the community and promoting ethical business practices.

Coraopolis, PennsylvaniaHeadquarters

1948Year Founded

IPOCompany Stage

Consumer GoodsIndustries

10,001+Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Increased competition from digital-first retailers could erode market share.

Closure of 35 stores in California may impact regional sales and brand presence.

Geopolitical tensions and elevated interest rates pose risks to supply chain stability.

Differentiation

DICK'S Sporting Goods offers exclusive brands and experiential retail strategies.

The company has a strong omnichannel presence, integrating online and physical stores.

DICK'S loyalty program, ScoreCard, enhances customer retention and repeat business.

Upsides

Experiential retail strategies are gaining traction, boosting customer engagement and sales.

The rise of 'athleisure' fashion aligns with DICK'S product offerings.

DICK'S Sporting Goods' strategic investments in House of Sport and Field House concepts fuel growth.

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