Deliveroo

Restaurant Launch Assistant - French Speaking

Manchester, England, United Kingdom

$24,700 – $30,700Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Consumer Software, FintechIndustries

Requirements

Candidates must be native or fluent in French and English. A strong phone presence and confidence in making regular calls are essential. IT literacy is required to keep systems updated with relevant information, and a commitment to professional development is necessary.

Responsibilities

The Restaurant Launch Assistant will assist new restaurant partners in getting set up on the Deliveroo platform and ensure they understand the onboarding process. They will handle phone inquiries, collaborate with the launch team, sales team, and account managers, and work towards achieving challenging KPIs while maintaining excellent customer service. Additionally, they will organize daily call plans to meet their goals.

Skills

French
English
Communication
IT Literacy
Organization
Teamwork

Deliveroo

Online food delivery connecting customers and restaurants

About Deliveroo

Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.

Key Metrics

London, United KingdomHeadquarters
2013Year Founded
$1,569.6MTotal Funding
IPOCompany Stage
Food & Agriculture, Consumer SoftwareIndustries
5,001-10,000Employees

Benefits

Health Insurance
Paid Vacation
Parental Leave
Family Planning Benefits

Risks

Increased competition from Uber Eats and Just Eat threatens market share.
Rising operational costs due to inflation may impact profit margins.
Potential regulatory challenges could increase labor costs for delivery riders.

Differentiation

Deliveroo offers a diverse range of cuisines, from fast food to high-end dining.
The company partners with non-food brands, expanding beyond traditional food delivery.
Deliveroo's three-sided marketplace connects customers, restaurants, and delivery riders efficiently.

Upsides

Partnerships with brands like Accessorize diversify revenue and expand market reach.
Deliveroo Plus subscription service boosts customer loyalty and provides recurring revenue.
AI integration enhances delivery efficiency and reduces operational costs.

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