Technical Support Representative (French Speaking)
BigCommerceSalary not specified
- Full Time
- Entry Level & New Grad
$24,700 – $30,700Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Consumer Software, FintechIndustries
Requirements
Candidates must be native or fluent in French and English. A strong phone presence and confidence in making regular calls are essential. IT literacy is required to keep systems updated with relevant information, and a commitment to professional development is necessary.
Responsibilities
The Restaurant Launch Assistant will assist new restaurant partners in getting set up on the Deliveroo platform and ensure they understand the onboarding process. They will handle phone inquiries, collaborate with the launch team, sales team, and account managers, and work towards achieving challenging KPIs while maintaining excellent customer service. Additionally, they will organize daily call plans to meet their goals.
Skills
French
English
Communication
IT Literacy
Organization
Teamwork
Deliveroo
Online food delivery connecting customers and restaurants
About Deliveroo
Deliveroo connects customers with a variety of restaurants through its online food delivery service. Customers can place orders via the Deliveroo website or mobile app, which are sent to partner restaurants for preparation. Once the food is ready, Deliveroo's network of delivery riders brings it directly to the customer's home. This system allows restaurants to expand their reach without handling their own delivery logistics. Deliveroo earns money by charging restaurants a commission on orders and customers a delivery fee. They also offer a subscription service, Deliveroo Plus, which gives customers unlimited free delivery for a monthly fee, encouraging loyalty and providing consistent revenue. Additionally, Deliveroo engages in community initiatives, such as providing free meals to NHS workers during the pandemic, which helps build a positive public image and strengthen community relationships.
London, United KingdomHeadquarters
2013Year Founded
$1,569.6MTotal Funding
IPOCompany Stage
Food & Agriculture, Consumer SoftwareIndustries
5,001-10,000Employees