Responsable Service Client SAV & Helpdesk at Stanley Black & Decker

The company offers mutuelle & prévoyance, épargne salariale, CSE, forfait repas, a personalized integration path with welcome video and product & job training.

The role involves experience in managing teams both in-person and remotely, but the work arrangement is not explicitly specified.

Candidates need at least 5 years in a similar role, successful team management experience in-person and remotely, proficiency in SAV and IT tools like Excel, PowerPoint, SAP, Salesforce.com, Outlook, problem analysis skills, and good English level. Soft skills include strong communication, initiative, leadership, positive mindset, and team-building abilities.

The company values diversity, equity, inclusion, creates an agile work environment with frequent evolution opportunities, and fosters an inclusive space where every employee is respected and valued; they are signatories to the Diversity Charter and engage in social initiatives like paid volunteer time.

A strong candidate has 5+ years in a similar role, proven team management experience both in-person and remotely, mastery of tools like SAP and Salesforce, analytical skills, good English, and soft skills like leadership, communication, and positivity.