Resident Network Engineer at Hewlett Packard Enterprise

Roseville, California, United States

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Networking, EnterpriseIndustries

Requirements

Primarily work onsite in Greater Sacramento CA/Roseville CA at an HPE partner/customer office
Expert-level skill sets on Juniper Networks products and solutions
Ability to hold network information gathering workshops and understand customer’s existing network design, technical requirements, organizational structure, implementation, and support processes
Capability to test new designs, features, functionality, patches, and fixes in lab and live environments
Skills in troubleshooting equipment and network problems, opening/tracking JTAC cases, and handling RMAs
Proficiency in producing written summary reports on design projects, equipment, and network problems
Experience holding technology workshops to discuss problems, provide case updates, workarounds, and solutions
Ability to train customer personnel on configuring and operating Juniper Networks products
Knowledge to assist in developing Network Operating and Equipment Operating Procedures
Full-time employment commitment

Responsibilities

Hold network information gathering workshops with the Customer to understand existing network design and technical requirements of new network designs
Become familiar with the Customer’s organizational structure, network implementation, and support processes to ensure network availability and sustainability
Carry out testing of new designs, features, and functionality in a laboratory environment and develop plans to implement and verify them in the live network
Test patches and fixes to operating software, ensuring they function correctly in pre-production test network and live network per implementation plans
Troubleshoot equipment and network problems and open/track JTAC cases to resolve pre- and post-production issues
Raise equipment Return Material Authorizations (RMAs) and track them through to problem resolution
Produce written summary reports of the status of design projects, equipment, and network problems regularly to the Customer
Hold technology workshops with the Customer to discuss equipment and network problems, provide case status updates, reasons for problems, and workarounds/solutions
Train the Customer’s design, implementation, and support personnel to configure and operate Juniper Networks products
Assist the Customer in developing Network Operating and Equipment Operating Procedures
Support the production environment of Juniper products within the Customer infrastructure
Support ongoing efforts in defining best practice policies for Juniper product applications used by Customer
Peer with other employees performing similar resident engineering roles to share lessons learned and minimize risk in major network upgrades or changes
Develop secondary skills in other products in the Juniper portfolio

Skills

Key technologies and capabilities for this role

Juniper NetworksNetwork DesignNetworkingCustomer SupportPre-sales SupportPost-sales SupportTechnical Workshops

Questions & Answers

Common questions about this position

Is this position remote or onsite?

This role is designed as 'Onsite' with the expectation that you will primarily work from an HPE partner/customer office in the Greater Sacramento CA/Roseville CA area.

What are the main responsibilities of the Resident Network Engineer?

Responsibilities include holding network information workshops, understanding customer structure and processes, testing new designs and features in lab and live environments, troubleshooting issues, tracking JTAC cases and RMAs, and producing status reports.

What is the company culture like at HPE?

HPE's culture thrives on finding new and better ways to accelerate what's next, values varied backgrounds, offers flexibility to manage work and personal needs, embraces bold moves together, and supports career growth.

What skills or experience are needed for this role?

The role requires expert-level technical skills in Juniper Networks products and solutions, experience troubleshooting network problems, testing designs and software patches, and familiarity with customer network environments.

What makes a strong candidate for this Resident Network Engineer position?

Strong candidates have deep expertise in Juniper Networks, experience providing pre- and post-sales support, the ability to act as a trusted advisor onsite, and skills in network design, testing, troubleshooting, and customer collaboration.

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free