Representative Managed Services at MindTickle

Pune, Maharashtra, India

Apply Now

Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Sales EnablementIndustries

Requirements

Strong verbal and written communication skills
Proficiency in Project Planning and Time Management
4-5 Years of experience in Customer support/services, Managed services, or IT platform administration roles
Ability to thrive under tight deadlines and manage multiple projects concurrently
Keen attention to detail and adeptness in comprehending problem statements
Deep commitment to the accuracy of work and a strong focus on client satisfaction
Team player capable of collaborating with cross-functional teams to solve business and technical challenges
Quick learner who can grasp the intricacies of the Mindtickle platform and adapt to new technologies
Knowledge of fundamental MS Excel (Advanced Excel knowledge is a plus)
Familiarity with HTML

Responsibilities

Develop and oversee learning programs on the Mindtickle platform
Execute ad-hoc administrative tasks on the Mindtickle platform
Facilitate the migration of content files and learning programs from third-party sources to the Mindtickle platform
Foster strong relationships with other service teams
Ensure timely communication and updates to clients/internal teams throughout the project lifecycle
Provide Mindtickle administrative consultancy to customers
Develop detailed process documents for each client's project
Create SOPs and reusable templates for Managed Services processes
Efficiently manage multiple projects simultaneously, adhering to SLAs
Execute tasks with precision and accuracy, while diligently documenting progress for the team and future reference
Conduct thorough User Acceptance Testing (UAT) and audits before project handovers to clients
Communicate deliverables to clients/Internal team
Foster a culture of innovation to optimize work efficiency

Skills

Key technologies and capabilities for this role

Project PlanningTime ManagementCustomer SupportCommunication SkillsUser Acceptance TestingSOP CreationContent MigrationAdministrative TasksClient Relationship ManagementProcess Documentation

Questions & Answers

Common questions about this position

What experience is required for the Managed Services Representative role?

Candidates need 4-5 years of experience in customer support/services, managed services, or IT platform administration roles, along with proficiency in project planning and time management.

What technical skills are needed for this position?

Knowledge of fundamental MS Excel (advanced Excel is a plus), familiarity with HTML, and the ability to quickly learn the Mindtickle platform and adapt to new technologies are required.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the company culture like at Mindtickle?

Mindtickle prioritizes a highly engaging and rewarding workplace with diverse employee backgrounds, commitment to customers and each other, passion for excellence, and values reflected in DAB, D.

MindTickle

Sales readiness and enablement platform

About MindTickle

MindTickle provides sales readiness and enablement solutions through a platform that focuses on training sales teams using micro-learning, social interactions, and gamified methods. The platform delivers small, digestible learning content that engages users and enhances their training experience. MindTickle caters to a diverse range of clients, from small businesses to large enterprises, particularly in customer-centric industries like MedTech and technology. Unlike many competitors, MindTickle offers a subscription-based software as a service (SaaS) model, allowing clients to access their tools based on user needs and service levels. Key features of the platform include virtual coaching tools, data-driven insights, and readiness assessments, all aimed at improving sales skills and customer interactions. The company's goal is to continuously enhance sales capabilities and ensure teams are well-prepared to deliver exceptional customer experiences.

San Francisco, CaliforniaHeadquarters

2012Year Founded

$273.6MTotal Funding

SERIES_ECompany Stage

Data & Analytics, Enterprise Software, EducationIndustries

501-1,000Employees