Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New Grad, Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Software, Technology, SaaSIndustries
Requirements
- 1-2 years of experience in a customer facing role
- Bachelor’s degree or equivalent experience
- Sales, account management or customer success experience, especially in software, a plus
- Strong customer-focus and service orientated
- Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
- Ability to consult with customers’ remotely or onsite (if needed) at the business operation and technical levels
- Ability to accomplish results working through others
- Hands on, individual contributor and collaborative team player
- Excellent written and oral communication skills, including presentation skills
- Strong analytical and problem-solving abilities
Responsibilities
- Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value
- Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities
- Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio
- Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What experience is required for the Renewals Specialist role?
1-2 years of experience in a customer facing role is required, with a Bachelor’s degree or equivalent experience. Sales, account management or customer success experience, especially in software, is a plus.
What key skills are needed for this position?
Strong customer-focus and service orientation, excellent interpersonal skills to build trusted relationships, excellent written and oral communication skills including presentation skills, and strong analytical and problem-solving abilities are essential.
Is this role remote or does it require onsite work?
The role involves the ability to consult with customers remotely or onsite if needed.
What is the company culture like at SmartBear?
SmartBear invests in employee success and team collaboration spaces, celebrates differences in experiences and identities, encourages taking birthdays off, and is guided by a People and Culture organization that considers the whole person.
What makes a strong candidate for the Renewals Specialist position?
Candidates with 1-2 years in customer-facing roles, a customer-focused mindset, excellent interpersonal and communication skills, and the ability to build trusted relationships and solve problems analytically stand out. Hands-on individual contributors who are collaborative team players are ideal.
SmartBear
Tools for web and API testing
About SmartBear
SmartBear provides a suite of tools for web and API testing, performance monitoring, and test management aimed at improving the quality and performance of software applications. Their products help developers and testers ensure that applications are reliable, secure, and perform well. These tools support various testing types, including functional and performance testing, and are designed to integrate with popular development environments like Jira and CI/CD pipelines. SmartBear differentiates itself by offering a comprehensive range of solutions that cater to modern development practices such as Agile and DevOps, making it easier for teams to deliver high-quality software efficiently. The company's goal is to be a trusted partner in the software development community, helping over 6 million users and 22,000 companies worldwide achieve their software quality objectives.
Somerville, MassachusettsHeadquarters
2003Year Founded
$21.5MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
501-1,000Employees
Benefits
Flexible Work Hours
Paid Vacation
Professional Development Budget
Risks
Increased competition from AI-driven testing tools like Testim and Mabl.
Integration challenges from the QMetry acquisition could disrupt services.
Strategic shifts under new CEO Dan Faulkner may unsettle customer relationships.
Differentiation
SmartBear offers a comprehensive suite of tools for web and API testing.
The company integrates seamlessly with popular development environments like Jira and CI/CD pipelines.
SmartBear supports modern practices like Agile and DevOps for efficient software delivery.
Upsides
SmartBear's acquisition of QMetry enhances its AI and test management solutions.
The company is recognized as a leader in API management by Gartner in 2024.
SmartBear's tools are trusted by over 22,000 companies in 194 countries.
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