Renewals Specialist at SmartBear

Ahmedabad, Gujarat, India

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, Technology, SaaSIndustries

Requirements

1-2 years of experience in a customer facing role
Bachelor’s degree or equivalent experience
Sales, account management or customer success experience, especially in software, a plus
Strong customer-focus and service orientated
Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
Ability to consult with customers’ remotely or onsite (if needed) at the business operation and technical levels
Ability to accomplish results working through others
Hands on, individual contributor and collaborative team player
Excellent written and oral communication skills, including presentation skills
Strong analytical and problem-solving abilities

Responsibilities

Strategically engage with customers to align customer goals with our solutions. Ensure account retention, development and growth of lifetime customer value
Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention, upsell and cross sell opportunities
Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio
Monitor and report customers’ product experiences and provide consultation and recommendations to improve performance and success

Skills

account management

customer success

sales

relationship building

customer onboarding

upsell

cross-sell

software sales

SmartBear

Tools for web and API testing

About SmartBear

SmartBear provides a suite of tools for web and API testing, performance monitoring, and test management aimed at improving the quality and performance of software applications. Their products help developers and testers ensure that applications are reliable, secure, and perform well. These tools support various testing types, including functional and performance testing, and are designed to integrate with popular development environments like Jira and CI/CD pipelines. SmartBear differentiates itself by offering a comprehensive range of solutions that cater to modern development practices such as Agile and DevOps, making it easier for teams to deliver high-quality software efficiently. The company's goal is to be a trusted partner in the software development community, helping over 6 million users and 22,000 companies worldwide achieve their software quality objectives.

Somerville, MassachusettsHeadquarters

2003Year Founded

$21.5MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

501-1,000Employees

Benefits

Flexible Work Hours

Paid Vacation

Professional Development Budget

Risks

Increased competition from AI-driven testing tools like Testim and Mabl.

Integration challenges from the QMetry acquisition could disrupt services.

Strategic shifts under new CEO Dan Faulkner may unsettle customer relationships.

Differentiation

SmartBear offers a comprehensive suite of tools for web and API testing.

The company integrates seamlessly with popular development environments like Jira and CI/CD pipelines.

SmartBear supports modern practices like Agile and DevOps for efficient software delivery.

Upsides

SmartBear's acquisition of QMetry enhances its AI and test management solutions.

The company is recognized as a leader in API management by Gartner in 2024.

SmartBear's tools are trusted by over 22,000 companies in 194 countries.

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