Renewals & Sales Support Specialist

Remote

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Nonprofit, Fundraising, Community & Social ServicesIndustries

Requirements

Candidates should have 1–3 years of experience in renewals, sales support, account coordination, or CRM administration, ideally within SaaS or enterprise software, and a Bachelor’s degree or equivalent work experience in business, marketing, or a related field. Proficiency in Salesforce is required, with experience in quoting tools, CPQ, or CLM systems being a plus, along with exceptional organizational skills, strong attention to detail, effective communication skills, and a customer-first mindset.

Responsibilities

The Renewals & Sales Support Specialist will track and manage upcoming renewals for enterprise accounts in Salesforce, own the renewal workflow, prepare and route renewal order forms and agreements, act as the point of contact for Account Executives and clients during the renewal process, ensure all renewal-related data in Salesforce is complete and up-to-date, support Account Executives with administrative and operational tasks throughout the sales cycle, serve as a Salesforce power user, assist in preparing quotes and proposal documents, coordinate with Sales Operations, Legal, and Customer Success to move deals forward efficiently and compliantly, maintain updated client records, coordinate client-facing communication, and support sales development efforts by coordinating with enterprise development representatives and management for process optimization and efficiencies.

Skills

CRM management

Sales support

Renewal process coordination

Customer relationship management

Data management

Salesforce

GoFundMe

Online platform for crowdfunding and fundraising

About GoFundMe

GoFundMe is an online platform that enables individuals and organizations to raise money for various needs and aspirations. Users can create fundraising campaigns in just five minutes by sharing their stories and soliciting donations from their networks and beyond. The platform caters to a wide range of clients, including those facing medical emergencies, families in need of memorial funds, students seeking educational support, and nonprofits looking for financial assistance. GoFundMe operates globally and has built a community of over 100 million people who have collectively raised $25 billion through more than 200 million donations. The company generates revenue through voluntary tips from donors and a small transaction fee on each donation, which helps cover payment processing costs and maintain platform security. GoFundMe's goal is to provide a safe and user-friendly experience for both donors and recipients, leveraging community support to help people meet their financial needs.

Redwood City, CaliforniaHeadquarters

2010Year Founded

$1,178.5MTotal Funding

SERIES_ACompany Stage

Fintech, Social ImpactIndustries

501-1,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Hybrid Work Options

Family Planning Benefits

Commuter Benefits

Parental Leave

Unlimited Paid Time Off

Mental Health Support

Wellness Program

Professional Development Budget

Conference Attendance Budget

Risks

Emerging crowdfunding platforms with lower fees could attract users away from GoFundMe.

Partnership with Meta may expose GoFundMe to privacy concerns, affecting user trust.

Reliance on voluntary tips may be unsustainable during economic downturns.

Differentiation

GoFundMe is the most trusted name in crowdfunding since its founding in 2010.

The platform serves diverse clients, from individuals to nonprofits, globally.

GoFundMe's user-friendly interface allows fundraisers to start campaigns in five minutes.

Upsides

Collaboration with Meta enhances social sharing, boosting fundraiser reach and effectiveness.

Specific relief funds for disasters position GoFundMe as a go-to emergency platform.

Partnerships with organizations enhance GoFundMe's reputation as a socially responsible platform.

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