Renewals and Sales Support Specialist

Employment Type: [Not Specified] Location Type: [Not Specified] Salary: [Not Specified]

Position Overview

GoFundMe is seeking a detail-oriented Renewals and Sales Support Specialist to join our GoFundMe Pro team. This role is crucial for supporting our high-performing Enterprise Sales team by driving the renewal process for enterprise customers and providing essential sales support throughout the presales cycle. The ideal candidate thrives in a fast-paced, collaborative environment and is passionate about contributing to a mission-driven company.

Responsibilities

Enterprise Renewals Support

• Track and manage upcoming renewals for enterprise accounts in Salesforce.
• Own the renewal workflow, ensuring all documentation, approvals, and pricing updates are completed on time.
• Prepare and route renewal order forms and agreements, working closely with Legal and Finance to ensure compliance.
• Act as the point of contact for Account Executives and clients during the renewal process, delivering a smooth and efficient customer experience.
• Ensure all renewal-related data in Salesforce is complete, up-to-date, and properly attributed for reporting and analytics.

Sales Support & CRM Management

• Support Account Executives with administrative and operational tasks throughout the sales cycle, including opportunity creation, data hygiene, revenue accuracy, contract coordination, and order entry in Salesforce.
• Serve as a Salesforce power user—updating records, generating reports, and ensuring clean, accurate data across accounts and opportunities.
• Assist in preparing quotes, verifying pricing details, and preparing proposal documents with high attention to detail.

Cross-Functional Coordination

• Collaborate with Sales Operations, Legal, and Customer Success to move deals forward efficiently and compliantly.
• Maintain clean and consistent data and documentation for internal sales processes, templates, FAQs, and training materials.
• Support sales development efforts by coordinating with enterprise development representatives and management for process optimization and efficiencies.

Client Interaction & Communication

• Maintain updated client records and assist with inbound client inquiries related to paperwork or timelines.
• Coordinate client-facing communication for deal status, documentation needs, and renewal check-ins.

Requirements

• 1–3 years of experience in renewals, sales support, account coordination, or CRM administration, ideally within SaaS or enterprise software.
• Bachelor’s degree or equivalent work experience in business, marketing, or related field.
• Proficient in Salesforce (required); experience with quoting tools, CPQ, or CLM systems is a plus.
• Exceptionally organized with strong attention to detail and follow-through.
• Effective communication and interpersonal skills with a customer-first mindset.
• Comfortable in a dynamic, fast-paced environment; able to manage multiple tasks and deadlines.
• Positive, team-oriented attitude with a strong sense of accountability and ownership.

About GoFundMe

GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.

Why You'll Love It Here

• Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
• Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
• Collaborative Team: Join a fun and collaborative team.

Application Instructions

• Internal candidates: Please apply via the internal job board to ensure your application is reviewed appropriately.