[Remote] Renewal Rep (Mexico) at Instructure

Mexico

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

EdTech, SaaSIndustries

Requirements

Proficient in conducting business and negotiation in English and Spanish
3-5 years of industry experience, sales experience, renewal management experience, or customer success experience
Consistent track record of achieving individual sales goals or achieving team retention targets
Comfortable using a variety of communication methods (outbound emails, outbound calls, virtual and in-person meetings, WhatsApp, etc.)
Strong customer communication and follow-up skills
Excellent organization and time management skills
Proven track record of negotiating and closing customer contracts in a timely manner
Excellent written and verbal skills in English and Spanish
Proficient with system tools and ability to utilize new systems quickly
Experience working across and prioritizing multiple projects and tasks simultaneously
Self-starter with strong organizational skills and ability to execute
Ability to thrive in a process-driven environment with a strategic and problem-solving mindset

Responsibilities

Show extreme ownership of your business while caring about the customer's experience
Create, revise, and deliver renewal offers/quotes based on contract information and customer usage
Deliver renewal offers/quotes on-time to appropriate customer contacts
Report and maintain an accurate forecast
Negotiate contract terms and pricing with guidance from relevant internal departments, management, and customers
Maintain and update account information in CRM and maintain great SFDC hygiene
Refer potential opportunities for expansion to the Sales Team
Follow and adhere to best practices for internal processes including opportunity management, data quality, accuracy, quotations, and forecasting
Maximize retention, identify expansion opportunities, and drive a high degree of customer satisfaction
Engage with customers to identify at-risk situations and escalate those instances to appropriate resources inside Instructure
Share customer feedback with appropriate internal departments (Customer Success, Support, Product, Management)
Demonstrate a strong ability to organize and prioritize activities with many requests at once while staying proactive

Skills

bilingual

customer negotiations

contract renewal

CRM

SFDC

Salesforce

forecasting

account management

Instructure

Education technology for teaching and learning

About Instructure

Instructure focuses on enhancing the educational experience for teachers and students through its technology solutions. The main product, Canvas, is a learning management system (LMS) that enables educators to create, manage, and deliver course content effectively. This platform supports various educational institutions, including K-12 schools, universities, and corporate training programs, by providing a user-friendly interface for both instructors and learners. Unlike many competitors, Instructure operates on a subscription model, allowing institutions to access its services and tools for a fee. The goal of Instructure is to empower educators and improve student outcomes by providing effective teaching tools and resources, serving over 30 million users in more than 6,000 organizations globally.

Cottonwood Heights, UtahHeadquarters

2008Year Founded

$86.7MTotal Funding

IPOCompany Stage

EducationIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Flexible Work Hours

Paid Vacation

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Tuition Reimbursement

Lifestyle Spending Account

Motivosity - employee recognition program

Risks

Algorithmic bias in AI systems could harm Instructure's reputation and user trust.

KKR's acquisition may lead to strategic shifts disrupting current operations.

Intensifying competition in EdTech could challenge Instructure's market position.

Differentiation

Instructure's Canvas platform is a leading learning management system in the EdTech market.

The company supports over 30 million users across more than 6,000 organizations globally.

Instructure's acquisition of Concentric Sky enhances its digital credentialing capabilities.

Upsides

Increased demand for hybrid learning solutions boosts Instructure's market potential.

Growing interest in micro-credentials aligns with Instructure's recent strategic acquisitions.

Expansion in emerging markets offers Instructure opportunities to increase its global footprint.

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