[Remote] Renewal Manager, Startups - Americas at Ashby

South America

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$100,000 – $120,000Compensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

SaaS, Human ResourcesIndustries

Requirements

The ideal candidate will have a strong background in sales, customer success, and renewal management, with a proven ability to drive contract renewals and enhance customer relationships. Expertise in navigating pricing and negotiation discussions, leading renewal processes, building customer trust, managing administrative tasks, and understanding contract terminology is required. Experience with high-volume accounts and an agile approach to customer retention is essential.

Responsibilities

The Renewal Manager will manage annual customer renewals and month-to-month subscriptions for startup accounts of up to 100 employees. Responsibilities include collaborating with internal teams, securing early customer loyalty, guiding customers through the renewal process, providing hands-on assistance, identifying opportunities for customer growth, and communicating contract terms effectively. The role also involves administrative tasks such as customer outreach, generating order forms, and CRM maintenance.

Skills

Contract Management

Customer Renewals

Subscription Management

Negotiation

Attention to Detail

Agile Approach

Customer Loyalty

Sales Support

Customer Success

Ashby

Hiring solutions for scaling companies

About Ashby

Ashby provides hiring solutions that help companies grow by streamlining their recruitment processes. The platform includes features like applicant tracking, interview scheduling, and analytics, which allow teams to manage their hiring efficiently. Unlike many competitors, Ashby focuses on serving scaling companies and offers a subscription-based service model. The goal of Ashby is to enable organizations to meet their recruitment targets quickly and effectively, ensuring they can hire the right talent to support their growth.

San Francisco, CaliforniaHeadquarters

2018Year Founded

$62.7MTotal Funding

SERIES_CCompany Stage

Enterprise SoftwareIndustries

51-200Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Parental Leave

Company Equity

Stock Options

401(k) Company Match

Risks

Emerging startups with innovative features at lower costs threaten Ashby's market share.

Rapid AI advancements may outpace Ashby's current technology, reducing platform attractiveness.

Economic downturns could lead to reduced hiring budgets, impacting Ashby's revenue.

Differentiation

Ashby offers enterprise-grade recruitment software tailored for high-growth companies.

The platform includes applicant tracking, interview scheduling, and analytics for efficient hiring.

Ashby serves notable clients like Opendoor, Reddit, and Notion, enhancing its market credibility.

Upsides

Ashby raised $30M in Series C funding, boosting its growth potential.

The rise of remote work increases demand for Ashby's virtual hiring capabilities.

Growing use of data analytics in recruitment aligns with Ashby's focus on analytics.

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