Renewal Manager

Position Overview

• Location Type: Remote or Local Arrow Office (EMEA)
• Employment Type: Full Time
• Salary: Not Specified
• Job Title: Renewal Manager
• Company: Arrow ECS

Description: Arrow’s Enterprise Computing Solutions (ECS) is a global technology enablement company. We are seeking an experienced Renewal Manager to join our EMEA sales team. The ideal candidate will manage the renewal process for software subscriptions, ensuring customer & partner satisfaction and maximizing retention rates. Additionally, the RM will identify opportunities for upselling and cross-selling to enhance customer value and drive revenue growth. This role can be remote or from a local Arrow office. Occasional travel inside of Europe may be required.

Requirements

• Education: Bachelor’s degree in business, Marketing, or a related field.
• Experience: At least 3+ years of proven experience in renewal management, preferably in the software industry working for a vendor.
• Skills:
  • Strong analytical skills and the ability to interpret data to drive decision-making.
  • Excellent communication and interpersonal skills.
  • Strong proficiency in English is a requirement.
  • Ability to work collaboratively in a team environment.
  • Proficiency in CRM software and Microsoft Office Suite.
  • Detail-oriented with strong organizational skills.
  • Experience in upselling and cross-selling within a subscription-based model is a plus.

Responsibilities

• Manage the end-to-end renewal process for software subscriptions.
• Develop and implement strategies to maximize customer retention and renewal rates.
• Identify and execute upsell and cross-sell opportunities to increase customer value.
• Collaborate with sales, customer success, partners, and support teams to ensure seamless renewal experiences across the EMEA region.
• Analyze renewal data to identify trends and opportunities for improvement.
• Communicate directly with customers to understand their needs and address any concerns related to renewals.
• Prepare and present renewal forecasts and reports to senior management.
• Maintain accurate records of renewal activities and customer interactions.

Company Information

• Company: Arrow ECS
• Website: arrow.com/globalecs/
• Culture: Dynamic, inclusive work environment with a focus on innovation and collaboration.
• Benefits: Competitive salary and performance-based bonuses, comprehensive benefits package including health insurance, retirement plans, and paid time off, opportunities for career advancement and professional development, Remote work.
• Equal Opportunity Employer: Arrow is an equal opportunity employer and is committed to creating an inclusive and diverse working environment by providing equal employment opportunities for all qualified persons.

Application Instructions

• (Application instructions not provided in the job description.)