Client Success Manager - Remote (Pacific or Mountain Time)
ExpediaSalary not specified
- Full Time
- Junior (1 to 2 years)
$20,000 – $20,000Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Hospitality, Travel & TourismIndustries
Requirements
Candidates must be fluent in English, both verbally and written, and have the ability to work holidays and weekends. A smooth-running laptop capable of handling multiple tabs and software is required, along with strong internet access at home. A decent phone is necessary to download an international calling app, and strong organizational and leadership skills are essential to ensure that projects are delivered on time, within scope, and budget. Preferred skills include creativity, critical thinking, empathy, and strong communication abilities, along with being tech-savvy and proficient in navigating different platforms.
Responsibilities
The Remote Travel Concierge will answer common questions using provided scripts and creatively solve complex requests from guests. Daily tasks will include using software such as ClickUp and Breezeway, completing tasks assigned by the manager, and coordinating with cross-functional teams to set up newly onboarded properties.
Skills
Fluent English
Customer Service
Organization
Leadership
Creativity
Critical Thinking
Empathy
Listening
Tech-savvy
Navigation of platforms (ClickUp, Breezeway, internal software)
Wander
Vacation home rentals with hotel amenities
About Wander
Wander.com offers vacation home rentals that come with hotel-grade amenities, catering to a wide range of travelers from casual vacationers to frequent visitors. The platform allows users to browse and book vacation homes through the Wander app, which features a diverse portfolio of properties in various scenic locations. Each rental is designed to provide an enhanced experience, including modern workstations, top-tier cleaning services, and 24/7 concierge support. What sets Wander apart from traditional vacation rental services is its focus on combining the comfort of a home with luxury hotel-like features. The company's goal is to create a relaxing and thoughtful vacation experience for its users, as evidenced by the positive feedback from over 212,603 app users who appreciate the service.
Key Metrics
Austin, TexasHeadquarters
2011Year Founded
$31.1MTotal Funding
DEBTCompany Stage
Consumer Software, Consumer GoodsIndustries
51-200Employees