Remote Care, Technician I at Abbott

Pleasanton, California, United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Medical DevicesIndustries

Requirements

Ability to provide technical and applications support for Division capital equipment systems to customers and Division staff
Skills in efficiently troubleshooting issues for patients, clinics, and field services personnel
Capability to balance human capital utilization in a cost-effective manner per budgets, policies, procedures, and quality standards
Experience representing Technical Services in quality system areas, including complaint handling, failure investigation, trend analysis, and tracking quality actions
Commitment to meeting and exceeding customer expectations through reliable, high-quality support
Competence in developing hypotheses for root causes, generating solutions, and implementing repairs or resolutions
Ability to diagnose system failures using field information, perform root cause analysis, and order parts
Skills in resolving escalated customer issues beyond typical solutions, identifying cost-efficient resolutions
Decision-making ability on deploying field service support and/or equipment
Knowledge to provide clinical applications/software support at point of care, assisting with questions and problems during procedures
Capacity to record software/application anomalies and suggestions for feedback to R&D
Ability to design, develop, and implement training content and materials for Technical Services employees
Participation in technical and clinical training of new employees and continuous updates to education programs
Proficiency in providing technical and clinical instruction to customers and Division employees, both impromptu and in classroom settings

Responsibilities

Answer internal and external clinical and technical questions via phone and email
Develop a hypothesis of the root cause of a failure, generate a working solution, and implement it for immediate repair or resolution, providing feedback to customers or Division personnel
Use field information to diagnose system failures, perform root cause analysis, and order parts for field services repairs
Resolve escalated customer issues where standard solutions fail, implementing the most effective and cost-efficient resolutions
Determine if and when to deploy field service support and/or equipment to customer locations
Provide clinical applications/software support to customers at point of care, assisting with questions and problems during procedures involving Division capital equipment
Record software/application anomalies and suggestions, providing feedback to appropriate software R&D groups
Design, develop, and implement content and materials for Technical Services training programs
Participate in the technical and clinical training of new employees and update education programs continuously
Provide technical and clinical instruction to customers and Division employees on an impromptu basis during support situations and in classroom settings

Skills

Key technologies and capabilities for this role

technical supportapplications supporttroubleshootingcapital equipmentheart failure devicespatient supportclinic supportfield services

Questions & Answers

Common questions about this position

Is this position remote?

No, this position works out of the Pleasanton, California location.

What benefits does Abbott offer?

Abbott provides free medical coverage for employees via the Health Investment Plan (HIP) PPO, an excellent retirement savings plan with high employer contribution, tuition reimbursement, the Freedom 2 Save student debt program, and FreeU education benefit.

What is the salary for this role?

This information is not specified in the job description.

What skills are required for the Remote Care Technician I role?

The role requires technical troubleshooting skills to diagnose system failures and perform root cause analysis, providing support via phone and email, resolving escalated customer issues, and handling complaint investigation, failure analysis, and quality tracking.

What is the company culture like at Abbott?

Abbott emphasizes work that matters, growth, learning, caring for yourself and family, being your true self, career development with an international company, and is recognized as a great place to work, one of the most admired companies, and best for diversity, working mothers, female executives, and scientists.

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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