Relationship Manager - MENA (Remote - Work from Anywhere) at Xapo Bank

Dubai, Dubai, United Arab Emirates

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, FintechIndustries

Requirements

Fluent in English; fluency in Arabic is highly desirable
5+ years of customer facing banking experience in private banking, private wealth, investment banking or commercial banking
Professional or personal exposure to the crypto markets
Track record of originating leads and managing existing relationships with customers in the financial services industry
Confidence in orchestrating face to face and online meetings with customers and handling enquiries from prospects at industry events
Track record of achieving KPIs/targets relating to conversion and AUM growth
Strong regional network in the Dubai/UAE financial services sector
A solid understanding of fiat payment rails and stablecoins
A dedicated workspace
A reliable internet connection with the fastest speed possible in your area
Alignment with Our Values and the Xapo Values-Driven Leadership principles

Responsibilities

Originate, onboard and maintain institutional and retail relationships in the MENA region
Understand their client needs and formulate appropriate solutions to meet the needs based on the customers circumstances and risk appetite
Act as an escalation point regionally for Customer Success Advisors when providing banking services to customers
Attend regional events to promote the Xapo brand and obtain new leads. Meet existing customers face to face to grow relationships
Monitor customers portfolio and provide timely update to clients as appropriate
Be an expert in the products Xapo offers, perform regular reviews with customers to re-assess client’s risk profile and wealth management needs
Perform tasks in accordance with regulatory and compliance requirements
Achieving your KPIs/targets in alignment with the overall objectives of the team and business
Providing product demonstrations to prospects and customers
Working alongside the team to draw up strategies to increase customer base and cross selling opportunities to grow AUM
Take all measures, go above and beyond, to ensure clients needs are met whether this is through the onboarding process or when they have become a member
Keeping up-to-date with advancements in the crypto and traditional finance industries
Escalate issues that are specific to the region to Product and other partner teams

Skills

Key technologies and capabilities for this role

Relationship ManagementClient OnboardingPortfolio ManagementLead GenerationRevenue TargetsRisk ManagementCustomer SuccessMENA RegionInstitutional BankingRetail Banking

Questions & Answers

Common questions about this position

Is this position remote?

Yes, this is a full-time, 100% remote position allowing work from anywhere.

What is the salary for this role?

This information is not specified in the job description.

What skills are required for the Relationship Manager position?

Fluency in English is required, with fluency in Arabic highly desirable, and 5+ years of customer-facing experience.

What is the company culture like at Xapo Bank?

Xapo Bank has a fully distributed team of over 180 people from 40+ countries, emphasizing diversity, remote work, hard work, global thinking, continuous learning, and sound risk management.

What makes a strong candidate for this role?

Strong candidates have 5+ years of customer-facing experience, fluency in English (Arabic highly desirable), and expertise in managing institutional and retail relationships in the MENA region.

Xapo Bank

Digital banking platform for cryptocurrency management

About Xapo Bank

Xapo provides digital banking services that focus on managing and storing money using Bitcoin and other cryptocurrencies. The platform allows users to buy Bitcoin, store it securely in ultra-secure Vaults, and manage their funds easily through a user-friendly app. Xapo is designed for both individuals and businesses, offering a fast and secure way to send and receive money globally, making it particularly useful for cross-border transactions. Unlike traditional banks, Xapo emphasizes high-security measures and accessibility, catering to users in both developed and developing countries. The company's goal is to democratize money and empower people by breaking down financial barriers and creating new opportunities for everyone.

Palo Alto, CaliforniaHeadquarters

2014Year Founded

$38.9MTotal Funding

ACQUISITIONCompany Stage

Fintech, Financial ServicesIndustries

51-200Employees

Benefits

Fully remote

Flexible schedule

Flexible PTO

Learning & development budget

Risks

Regulatory scrutiny on stablecoins could impact Xapo's operations.

Bitcoin's volatility may affect Xapo's customer base and transaction volumes.

Reliance on the Lightning Network could pose challenges if technical issues arise.

Differentiation

Xapo Bank offers a unique combination of Bitcoin wallet and cold storage vault.

It is the first licensed bank to integrate USDC and USDT payment rails.

Xapo Bank provides near-instant Bitcoin payments through Lightning Network integration.

Upsides

Integration with SEPA expands Xapo's Euro transaction capabilities in Europe.

The 'Stocks' feature offers new investment opportunities, enhancing user engagement.

Xapo's stablecoin services appeal to users in emerging markets seeking banking alternatives.

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