Relationship Manager, Business Cards & Payments - Acquisitions (West Valley Los Angeles) at Capital One

Los Angeles, California, United States

Capital One Logo
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, Payments, Business CardsIndustries

Requirements

  • Self-starter, go-getter, deal maker, disciplined, and autonomous
  • Entrepreneurial spirit and ability to serve as an advocate for customers
  • Innovative, highly organized, with demonstrated ability to drive business results while delivering superior service
  • Independent, results-driven, goal-oriented
  • Process-oriented and highly organized
  • Ability to build a go-to-market business plan, identify and qualify leads, cold-call C-suite executives, assess customer needs consultatively, work with underwriting, and drive new account engagement
  • Project and process management skills
  • Interpersonal influence skills
  • Networking skills
  • Broad and technical product knowledge, understanding of client-side processes, purchasing needs, and business spend analysis
  • Willingness to work in the field in assigned territory (West Valley Los Angeles, Ventura County, Santa Barbara, west end of San Fernando Valley)

Responsibilities

  • Use insight and consultative selling techniques to teach prospective customers how to leverage payment solutions (purchasing, travel, electronic account payable) to impact their business positively
  • Learn about local small and mid-sized businesses and their purchasing needs and behavior
  • Analyze small and mid-sized business’s total business spend to identify opportunities for products and services
  • Build broad and technical product knowledge and understanding of client-side processes
  • Assist businesses with incorporating products into their purchasing platform and bookkeeping software
  • Maintain and update CRM systems regarding sales calls, pipelines, and closed sales for data compliance
  • Acquire net new customers through cold call prospecting (not referral-based)
  • Initiate and participate in educational and/or networking events
  • Establish relationships with “Centers of Influence” to engage the local small and mid-sized business community
  • Drive incremental charge volume on the card with new clients
  • Identify and build new business opportunities in assigned territory
  • Handle multiple aspects of the sales cycle: lead identification/qualification, cold-calling, needs assessment, underwriting collaboration, and new account engagement

Skills

Business Development
Sales
Relationship Management
B2B Sales
Consultative Selling
Field Sales
Customer Acquisition
Financial Products
SMB Sales

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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