Relationship Manager at Notion

New York, New York, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Software, SaaSIndustries

Requirements

2+ years of experience in account management/renewal management or Customer Success Management, preferably in a high-volume SaaS environment
Ability to think systematically and operationally, with a focus on identifying and analyzing processes and workflows, to service a large set of customers
Proven track record of meeting or exceeding renewal targets and revenue objectives
Strong negotiation, presentation, and closing skills
Ability to build strong relationships with customers and internal stakeholders
Excellent analytical and problem-solving skills
Ability to communicate trends, risks, and recommendations to leadership and cross-functional teams to adjust operational strategies and lead the direction of the development of new retention initiatives

Responsibilities

Own the commercial relationship with assigned accounts, focusing on retaining existing paid footprint, mitigating churn risk, and ensuring long-term customer success
Act as the primary commercial point of contact for customer renewal needs, summarizing key learnings to leadership teams
Forecast healthy and predictable revenue for territory and identify risks early
Work with CSM team to identify at-risk accounts, develop strategies to mitigate risk, ensure customer satisfaction, and secure renewals
Shape the Relationship Management team's growth and scaling
Engage with customers to gain insights and inform future product development
Meet or exceed book of business retention and ensure predictable, timely renewals

Skills

Key technologies and capabilities for this role

Account ManagementCustomer RetentionChurn MitigationRenewal ManagementRevenue ForecastingCross-functional CollaborationSalesCustomer SuccessCommercial Relationship Management

Questions & Answers

Common questions about this position

What is the work location policy for this role?

Notion requires all team members to work from offices on Mondays and Thursdays, designated as Anchor Days, with certain teams or positions possibly requiring additional in-office days.

What skills are required for the Relationship Manager role?

Required skills include 2+ years in account management/renewal management or Customer Success Management preferably in high-volume SaaS, systematic and operational thinking for servicing large customers, proven track record in renewals and revenue, strong negotiation/presentation/closing skills, relationship-building, and analytical/problem-solving abilities.

What does Notion's company culture emphasize?

Notion emphasizes in-person collaboration, requiring office work on Anchor Days, and values building tools that save time and money for teams.

What experience makes a strong candidate for this position?

Candidates with 2+ years in account management, renewal management, or Customer Success in high-volume SaaS, a proven track record in renewals and revenue, and strong negotiation and analytical skills stand out; experience communicating trends to leadership is a nice-to-have.

What is the salary or compensation for this role?

This information is not specified in the job description.

Notion

Versatile productivity and collaboration platform

About Notion

Notion is a workspace platform designed to enhance productivity and collaboration for a wide range of users, from startups to large enterprises. It combines various tools into a single platform, allowing teams to write, plan, and share their work efficiently. Users can start with a free version and upgrade to paid plans as their needs grow. Key features include customizable notes and documents, project management tools, and a drag-and-drop interface for easy page creation. Notion also includes an AI-powered Q&A feature that provides instant answers to user queries, helping to centralize knowledge. The platform supports multiple languages and has a strong global community that contributes content and organizes events.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$325.9MTotal Funding

LATE_VCCompany Stage

Enterprise Software, AI & Machine LearningIndustries

5,001-10,000Employees

Benefits

Medical, dental & vision insurance

PTO

Mental health & wellbeing package

Parental leave

Fertility coverage

Retirement matching

Commuter benefits

Monthly stipend

Risks

Increased competition from AI-enhanced tools like Evernote.

Potential trust issues with AI features due to factual inaccuracies.

User resistance to adopting new productivity tools.

Differentiation

Notion combines note-taking, task management, and databases into a single platform.

The platform offers customizable workspaces for personal and collaborative use.

Notion AI assists with tasks like text generation and predictive analytics.

Upsides

Integration with Slack and Google Drive enhances workflow automation.

Acquisition of Skiff strengthens Notion's privacy offerings.

Standalone apps like Notion Calendar expand Notion's modular productivity solutions.

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