Relationship Manager - Fitness and Wellbeing

Employment Type: Full-time Location Type: Remote Salary: $80,000 - $100,000 (average base pay range) May be considered for a discretionary bonus.

Position Overview

Xplor is seeking a strategic Relationship Manager to join our Fitness and Wellbeing vertical. This role acts as a crucial link between sales and onboarding, owning the client experience from contract signature until the onboarding kickoff call. You will be responsible for maintaining client engagement, re-engaging inactive accounts, and ensuring future customers convert into active clients. This is not an entry-level position and requires strong client instincts, operational expertise, and the ability to proactively drive process improvements.

Responsibilities

• Own the post-signature/pre-kickoff client phase for all new clients.
• Engage delayed or inactive accounts via calls, texts, and emails to drive progress.
• Collaborate with the onboarding team to establish clear timelines, expectations, and ensure smooth handoffs.
• Identify and flag risks early, implementing strategies to keep customers progressing (e.g., onboarding cohorts, webinars, content).
• Work with marketing to develop light nurture materials, including pre-kickoff playbooks, quick wins, and reminder touchpoints.
• Maintain clear reporting on activation risk, timelines, and deal status.
• Undertake ad hoc projects to support sales and marketing initiatives.
• Host webinars for international markets prior to their launch.
• Manage the zingfit portfolio of accounts and collaborate with Account Executives (AEs) on migration strategies.
• Serve as the primary point of contact for clients during the critical pre-onboarding phase.

Requirements

• Proven experience in SaaS, with a strong understanding of onboarding, client management, or sales operations.
• High emotional intelligence (EQ) and a proactive approach to client communication.
• A proactive mindset with a drive to prevent good deals from being lost.
• Ability to influence and lead process changes without direct authority.
• Marketing acumen, with the ability to write effective emails and script short webinars.
• Highly organized, sharp, and action-oriented.

Company Description

At Xplor, our purpose is to help people succeed by providing small and medium-sized businesses with intuitive, cloud-based technology solutions. We aim to alleviate the administrative burdens of running and growing a business, allowing owners to focus on their passions. Xplor Pay offers secure, transparent, fast, and accurate payment processing. We foster a culture where personal connections strengthen relationships with our products.

Values and Life at Xplor

Our four core values guide our interactions and operations:

• Make life simple
• Build for people
• Move with purpose
• Create lasting communities

We believe that diversity fuels innovation and encourages individuals from all backgrounds to apply, even if they don't meet every qualification. As an Xplorer, you'll join a global network of talented colleagues dedicated to supporting your success, growth, and delivery of great work.

Application Instructions

Interested candidates should apply through the standard application process.