Relationship Manager

Employment Type: Full-time Location Type: Remote Salary: Not Specified

---

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

---

Job Description

The Relationship Manager will collaborate to maintain and expand business relationships, conduct and support retention, client satisfaction and development activities within an assigned account territory for Experian's Employer Services.

Key Responsibilities:

• Develop relationships with clients by researching and understanding business needs, responding to client requests, and acting as the liaison between the client and internal departments.
• Create and maintain strategic account plans for top clients within the portfolio.
• Support the renewal of existing business with the Client Development Executive.
• Responsible for client retention activities and ongoing satisfaction.
• Generate client advocacy that can be used in the market.
• Marshal resources to ensure client satisfaction and pass along voice of client to promote innovation.
• Maintain and expand relationships within the client network across various buyer personas.
• Gather data and insights regarding usage to demonstrate business impact and value; ensure usage at projected levels.
• Lead client briefings, quarterly business reviews, and executive summaries.
• Collaborate with the Customer Success team for data quality best practices and address gaps/opportunities.
• Inform and educate clients on new and existing projects/products.
• Create and refer leads to the Client Development Executive.

Reporting Structure: You will report to the Sr. Director of Relationship Management.

---

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of complex relationship management related experience.
• Experience in Experian Employer Services (Verifications, Unemployment, Employer Tax Services, WOTC, Onboarding, I9, Paperless Pay, W2 and ACA).
• Experience with consultative sales, customer service, and project management.
• Ability to travel.

---

Additional Information

Benefits/Perks:

• Great compensation package and bonus plan.
• Core benefits including full medical, dental, vision, and matching 401K.
• Fully remote environment.
• Flexible time off including volunteer time off, vacation, sick, and 12-paid holidays.

Company Culture & Values:

Experian's uniqueness lies in celebrating individual differences. Our culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering, and more. Experian's people-first approach is award-winning, recognized by:

• World's Best Workplaces™ 2024 (Fortune Top 25)
• Great Place To Work™ in 24 countries
• Glassdoor Best Places to Work 2024

Learn more about Experian Life on social media or our Careers Site.

Equal Opportunity Employer:

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability, or age.

If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

#LI-