Relationship Banker at M&T Bank

Woburn, Massachusetts, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

BankingIndustries

Requirements

High school diploma or equivalent (GED) and a minimum of 2 years proven retail sales, call center, customer service and/or telesales experience OR a high school diploma or equivalent (GED) and a minimum of 1 year proven proactive sales experience
Strong verbal communication and interpersonal skills
Proven ability to demonstrate exceptional customer service
Well-organized individual with time management and prioritization skills
Demonstrated financial services product knowledge
Ability to communicate with tact and diplomacy with internal and external customers
Proficient with internet user-level technology
Ability to stand for long periods of time
Prolonged use of hands and fingers
Ability to lift light to heavy objects weighing 5 lbs. to 30 lbs
Ability to read fine print
Ability to interact with customers in an open face-to-face work environment
Ability to use fax, telephone system, copier and other communication tools
Responsible for meeting and maintaining registration requirements under the Federal SAFE Act

Responsibilities

Play key role in Relationship Management (customer assessments, profiling for sales opportunities, account opening and lead-focused outbound calling)
Play key role in Sales Process (profile/pre-call planning, outreach, appointment preparation, interaction/appointment, follow-up)
Play key role in Risk Management (audit requirements, fraud prevention, Know Your Customer (KYC) and customer information profile (CIP))
Complete basic research on customer profiles in order to assess potential ways to add value to clients banking relationship and transition to needs-based discussion on financial goals
Identify financial needs of customers and present all appropriate product and service options by working cooperatively with appropriate internal business partners
Proactively reach out to clients via e-mail or phone to follow up and educate on value added products/services to address needs of clients
Onboard new customers through customer outreach (regardless of available channel, and individual who opened account)
Establish trust with existing clients through proactive outreach regularly
Schedule preset appointments for the following week and hold appointments each week
Adequately prepare for scheduled appointment before customer meeting (prepare for sales interactions with pre-call plan)
Perform customer servicing interactions
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned

Skills

Key technologies and capabilities for this role

Relationship ManagementSales ProcessRisk ManagementKYCCIPCustomer ProfilingOutbound CallingAccount OpeningFraud PreventionLobby ManagementCustomer ServicingCompliance

Questions & Answers

Common questions about this position

What education and experience are required for the Relationship Banker role?

A high school diploma or equivalent (GED) and a minimum of 2 years proven experience are required.

Is this a full-time position?

Yes, this is a full-time employment opportunity.

What are the main responsibilities of a Relationship Banker?

Key responsibilities include relationship management through customer assessments and sales opportunities, executing the sales process with outreach and appointments, and risk management including fraud prevention and KYC compliance.

What is the salary for this position?

This information is not specified in the job description.

What skills make a strong candidate for this role?

Strong candidates should demonstrate proven experience in customer service, sales processes including outbound calling and appointment setting, and risk management practices like fraud prevention and KYC.

M&T Bank

Full-service banking for individuals and businesses

About M&T Bank

M&T Bank provides a variety of banking services to individuals, small businesses, and larger companies. Their offerings include mortgage assistance, personal and business checking accounts, and mobile banking options. The bank primarily operates in the Northeastern and Mid-Atlantic regions of the United States, emphasizing community engagement and a focus on customer service. M&T Bank's business model is based on traditional banking practices, such as loans, deposits, and investment products, and it generates revenue through interest income and service fees. A key aspect that sets M&T Bank apart from its competitors is its commitment to community involvement, which includes allowing employees to volunteer and supporting local organizations. The recent merger with United Bank, N.A. has further expanded their services and market presence.

Buffalo, New YorkHeadquarters

1993Year Founded

IPOCompany Stage

Financial ServicesIndustries

10,001+Employees