Registered Nurse

About Wisp

Since 2018, Wisp has been on a mission to put healthcare back in patients’ hands. We connect patients with hassle-free sexual + reproductive care online, with discreet and convenient treatment that saves them time, money, and stress. Our goal is to empower everyone to make the decisions about their health that are right for them. We’ve scaled quickly, serving patients across the nation and becoming part of the WELL Health family—and now we want you.

We are a growing, fully-remote team in the United States looking for collaborators who are committed to our mission, passionate about results, eager to build something amazing, and excited to have high levels of ownership, accountability, and personal growth.

About the Role

We are seeking a skilled and compassionate Registered Nurse to join our Clinical Support Specialist (CSS) Team. In this high-impact role, you’ll work at the top of your license, providing clinical support, triage, and care coordination that enables safe, effective, and efficient delivery of virtual care. You will play a pivotal role in supporting asynchronous and synchronous care, collaborating with advanced practice providers, and improving patient outcomes through thoughtful, tech-enabled nursing practice. This is an ideal opportunity for RNs who are passionate about digital health, reproductive and sexual health, and delivering high-quality, patient-centered care.

What You’ll Do

• Provide clinical triage and support via secure messaging, addressing patient concerns, assessing urgency, and escalating appropriately to providers.
• Manage clinical workflows related to STI care, including mandatory reporting, partner notification protocols, and follow-up care.
• Conduct medication and treatment education for patients, including anticipated side effects, adherence counseling, and symptom management strategies.
• Support prior authorization and appeals processes, including chart review, form completion, and payer communication, to ensure timely access to clinically appropriate treatments.
• Contribute to quality and compliance initiatives, including documentation audits and clinical protocol updates
• Act as a clinical thought partner to providers and operations teams, identifying gaps, inefficiencies, and opportunities for improvement in the care delivery model.
• Participate in clinical huddles, case reviews, and workflow pilots to continuously refine patient care strategies.

Who You Are

• A Registered Nurse (RN) with at least 40 active, unrestricted license in a compact state (multi-state licensure preferred)
• 2+ years of clinical experience, ideally in primary care, women’s health, urgent care, or a telehealth setting
• Familiar with triage protocols (e.g., Schmitt-Thompson) and demonstrate sound clinical judgment
• Experience with prior authorization (or willingness to learn) and understand payer processes for medications and diagnostics
• Possess excellent written communication skills, with the ability to deliver clear, empathetic, and professional patient messages
• Highly organized and comfortable using digital tools, EMRs, and asynchronous care platforms
• Excited to work collaboratively across disciplines in a remote environment, with a growth mindset and commitment to innovation in care delivery

Bonus Points For

• Experience in sexual and reproductive health, women’s health, STI management
• Prior work in asynchronous care models, digital health platforms, or startup environments
• Additional certifications (e.g., CPHQ, Telehealth RN Certification, Case Management)

Job Details

• Salary: $45.00 - $50.00
• Location Type: Remote
• Employment Type: FullTime

Additional Information

• Visa sponsorship or transfer is not available for this position at present.
• Must be authorized to work in the country this requisition states.
• Wisp is an equal-opportunity employer. We are proud to foster a workplace free from discrimination. We strongly believe that diversity of experience, perspectives, and background will lead to a better environment for our employees.