Regional Vice President Operations at Wonder

New York, New York, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Food & Beverage, Restaurant Operations, HospitalityIndustries

Requirements

10+ years of leadership experience in multi-unit restaurant management, with at least 5 years in a senior leadership role managing a portfolio of 200+ restaurants
Bachelor’s degree in Business, Hospitality Management, or a related field; MBA preferred
Strong ability to inspire and lead large, diverse teams with proven success in driving operational performance, employee development, and financial results
Deep understanding of P&L management, budgeting, and financial analysis in a multi-unit setting
Excellent interpersonal and communication skills, with the ability to influence and collaborate at all levels
Strong problem-solving and decision-making capabilities, especially under pressure
Flexibility and ability to travel

Responsibilities

Provide visionary leadership to a portfolio of 130+ restaurants on the East Coast, ensuring each location operates efficiently, meets sales targets, and upholds company standards
Implement and oversee operational standards and procedures, ensuring consistency in service, food quality, and guest experience across all restaurants
Lead, mentor, and develop Market Directors, Regional Managers, and General Managers to build high-performing teams and ensure leadership succession plans are in place
Drive financial performance by analyzing key metrics, managing budgets, and identifying opportunities for revenue growth and cost management
Ensure all restaurants in the region comply with health, safety, and legal regulations, including food safety and employment laws
Foster a guest-centric culture by ensuring exceptional service and resolving any escalated guest issues efficiently
Champion company culture and values, promoting a positive work environment, high levels of employee engagement, and retention
Partner with the New Store Opening and Development teams on restaurant openings and market expansion opportunities within the region
Work closely with marketing, HR, finance, and supply chain teams to ensure alignment with company objectives and initiatives
Act as a key decision-maker in response to crises or unexpected challenges impacting the region’s operations

Skills

Strategic Leadership

Operational Excellence

Team Development

P&L Management

Multi-unit Operations

Performance Optimization

Employee Engagement

Guest Satisfaction

Financial Performance

Cross-functional Collaboration

Wonder

Curated multi-restaurant meal delivery service

About Wonder

This company excels in the food delivery industry by offering a distinctive approach that allows customers to enjoy a curated selection of meals from top chefs and restaurants, all through a single delivery. Its commitment to enhancing dining convenience through advanced on-site cooking technology and efficient delivery systems positions it as a leader in its sector. Working here, one would be part of a team that values streamlined service delivery and culinary excellence, making it an attractive employer for those passionate about food technology and customer satisfaction.

New York City, New YorkHeadquarters

2018Year Founded

$1,507.7MTotal Funding

LATE_VCCompany Stage

Consumer Software, Design, EducationIndustries

1,001-5,000Employees

Benefits

Competitive Salary Package

Equity and 401K matching

Medical Plan

Dental Plan

Vision Plan

Risks

Increased competition from Uber Eats and DoorDash could impact Wonder's market share.

Integration challenges from Grubhub acquisition may affect service quality and efficiency.

Rising fuel costs could increase operational expenses for Wonder's truck-based model.

Differentiation

Wonder operates truck-based restaurants, ensuring fresh, on-site food preparation.

Wonder's acquisition of Grubhub expands its market presence and delivery capabilities.

Partnerships with local farms enhance food quality and appeal to health-conscious consumers.

Upsides

Wonder raised $950M in Series C funding, boosting its growth potential.

Integration of AI for route optimization can reduce costs and improve delivery times.

The trend of ghost kitchens allows Wonder to expand menu offerings without physical space.

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