Regional Senior Associate, Cross Border (Key Account Management) at Ninja Van

Subang Jaya, Selangor, Malaysia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Logistics, TechnologyIndustries

Requirements

Bachelor’s degree in any field
1–3 years of account management experience
Strong ability to engage and influence senior stakeholders in client organizations
Excellent written and verbal communication skills
Proficient in MS Word, PowerPoint, and Excel
Proven experience in managing complex, multi-stakeholder commercial and operational projects
Good understanding of cross-border operations and solutions
Experience working across different (stakeholders/countries)

Responsibilities

Synthesize MBR data and conduct monthly business reviews with key accounts to provide insights on operational / commercial metrics
Take ownership of and manage relationships with high volume (existing) key accounts to ensure commercial and operational success
Provide excellent client service to partners, primarily by engaging with internal and external stakeholders and using qualitative and quantitative data to identify, troubleshoot, and address issues affecting performance
Lead the development and implementation of account management plan(s), including overall account strategy, relationships building, performance monitoring, and mining growth opportunities for key accounts
Be the voice to key accounts and provide constructive feedback to commercial / solutions / operations excellence team to drive strategic growth of new opportunities
Ensure maximum value extraction from existing accounts, to expand scope of opportunities to new lanes and services
Account-manage Cross Border B2C shippers on daily operations (smooth handover of parcels, SLA monitoring, compensations, remittance, billings)
Communicate independently with Cross Border Country Ops, Cross Border Opex & Country Cross Border Key Account Managers, on shipper operational escalations (shipper info changes, SLA lapses)
Drive & Own resolution of all portfolio’s shipper operational escalations
Onboarding new Cross Border shippers (includes training of shippers’ ops team, update to respective countries, full info collection)
Monitor first shipment closely to ensure SOPs are internalized by Shipper and make corrections where necessary
Guide & Provide SOPs to client for Standard API integration which includes following up with tech (if necessary) and explain step-by-step on API sandbox testing process
Maintain and update CRM and Internal shipper related database to ensure data hygiene and visibility for internal stakeholders
Liaise with and support account managers to ensure SOP adherence of shipper post onboarding

Skills

Key technologies and capabilities for this role

Key Account ManagementClient Relationship ManagementBusiness ReviewsData AnalysisPerformance MetricsSales StrategiesRevenue GrowthEscalation HandlingStakeholder EngagementOperational Metrics

Questions & Answers

Common questions about this position

What is the work location for this Regional Senior Associate role?

The role is based in Subang Jaya.

What salary or compensation does this position offer?

This information is not specified in the job description.

What skills and qualities are ideal for this key account management role?

The ideal candidate is proactive, client-focused, adaptable, and a strong team player, committed to solving challenges and retaining shippers.

What is the team structure for this position?

The role sits within the Cross Border Commercial Key Account Management team's Retention team and reports to the Regional Assistant Manager.

What makes a strong candidate for this role at Ninja Van?

A strong candidate excels in managing key accounts, conducting business reviews, handling escalations, driving revenue growth, and onboarding shippers, while being proactive and client-focused.

Ninja Van

Technology-enabled logistics and delivery services

About Ninja Van

Ninja Van provides delivery services in Southeast Asia, catering to both businesses and individuals. The company focuses on creating a simple and efficient delivery experience through its technology platform, which enables real-time tracking of parcels and allows customers to schedule deliveries at their convenience. Ninja Van operates a wide network of drop-off and pick-up points to enhance accessibility. The company generates revenue by charging delivery fees based on parcel size, weight, and distance, and also offers additional services like cash on delivery. Unlike many competitors, Ninja Van emphasizes customer service and a user-friendly experience, making it a significant player in the region's logistics market.

Singapore, SingaporeHeadquarters

2014Year Founded

$947.9MTotal Funding

DEBTCompany Stage

Automotive & Transportation, Consumer GoodsIndustries

1,001-5,000Employees

Benefits

Competitive income compared to the market

Tet bonus , Performance review from 1 - 4 months

Paid social insurance based on full salary

12 days annual leave, 5 days sick leave (with full salary)

High-class AON Health Insurance for manager level

Year End Party, annual Townhall Ceremony

Annual company trip

Attractive team-building activities

Provide laptop for employees

Risks

Increased competition from startups like Toki threatens market share.

Recent layoffs in the tech team may hinder innovation and technology advancement.

Reliance on revolving credit facility suggests potential cash flow challenges.

Differentiation

Ninja Van leverages advanced technology for real-time parcel tracking and delivery scheduling.

The company offers a wide network of drop-off and pick-up points for convenience.

Strategic partnerships with financial institutions enhance service offerings and customer reach.

Upsides

Rising e-commerce in Southeast Asia boosts demand for last-mile delivery services.

Expansion of warehouse facilities improves logistics infrastructure for SME clients.

New leadership appointments indicate a focus on regional growth and development.

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