Regional Product Support Representative II at Andersen Corporation

Home, Pennsylvania, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Manufacturing, Construction EquipmentIndustries

Requirements

Strong communication and interpersonal skills
Ability to work and organize with minimal guidance based on exhibiting a positive, service-oriented attitude
Ability to communicate with internal functions through all available mediums
Ability to manage expectations and effectively convey customer needs to colleagues and functions throughout the company
Must be a results-oriented team player with the ability to work under pressure
Demonstrated time management and organizational skills
Ability to set priorities and multitask while managing multiple assignments
Demonstrated ability to adapt to changing conditions and work assignments
Confident interacting with diverse cultures and fostering strong relationships with both technical staff and management
Motivated to learn and maintain a broad knowledge of the manufacturer’s new and recent products
Proficient in the use of equipment, tools & technology needed to troubleshoot and repair AWP products (computers, hand tools and digital devices)
Proficient with MS Office including Excel, Word and PowerPoint
Preferred: 3+ years’ Technical Service experience within the heavy equipment or similar industry
Preferred: A basic technical knowledge of aerial work platforms
Preferred: Hands-on knowledge of Genie products
70% travel within the territory required

Responsibilities

Identify and resolve customer concerns with Terex AWP products
Complete daily work orders, including entering daily activities into our CRM system
Assist customers with their service training needs and information
Assist Engineering as requested with the improvement and development of AWP products
Assist all customers with the safe and proper operation of Terex AWP products
Assist Terex Product Safety upon request
Create and maintain relationships within their respective territory
Work with area Sales and Parts personnel regularly to grow business market share

Skills

Key technologies and capabilities for this role

Customer SupportTechnical SupportCRMProduct TrainingCommunication SkillsTime ManagementMultitaskingSales CoordinationEngineering Assistance

Questions & Answers

Common questions about this position

What is the salary range for the Regional Product Support Representative II position?

The salary range is $75,000 - $90,000 USD, which may vary based on the applicant’s location. This position is also eligible for a performance bonus.

What are the travel requirements for this role?

The role requires 70% travel within the assigned territory of Arizona/New Mexico.

What key skills are required for this position?

Required skills include strong communication and interpersonal skills, time management and organizational skills, proficiency in MS Office (Excel, Word, PowerPoint), and proficiency with equipment, tools, and technology for troubleshooting AWP products. Preferred experience includes 3+ years in technical service within heavy equipment or similar industry and basic knowledge of aerial work platforms.

What is the company culture like at Terex/Genie?

Terex/Genie fosters a vibrant and inclusive work culture where every person is empowered to thrive, emphasizing quality, innovation, diversity, and respect, with a commitment to excellence.

What benefits are offered to team members in this role?

All eligible Team Members will be offered health insurance (medical, dental, vision, Rx), life insurance, and accidental death & dismemberment insurance.

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees