Regional Product Service Manager at Hewlett Packard Enterprise

Sofia, Sofia-City, Bulgaria

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, IT ServicesIndustries

Requirements

Primarily work onsite from an HPE office
In-depth understanding of customer business and complex requirements
Ability to perform business analysis, identify root causes, and develop recommendations/solutions
Experience leading complex cross-functional activities
Capability to provide mentoring and guidance to peers and lower-level employees
Multi-country responsibility

Responsibilities

Ensure service and support readiness for New Product Introductions (NPI) and New Service Introductions (NSI)
Engage with DR Corporate Product Service Managers (CPSMs) on each NXI project
Lead a team of regional-based delivery representatives to prepare HPE Operations delivery teams for product and services launches
Provide NPI/NSI sustaining phase support to regional and country delivery teams through EOSL
Develop region delivery readiness activities and plans for HPE direct workforce, sub-contractors, and variable workforce
Establish alignment among HPE support delivery operation and enablement teams (Global Support Remote, Supply Chain, Technical Learning Solutions, Professional Services Delivery, Support Services Delivery country business and delivery)
Implement and monitor service delivery readiness activities for new products/services driven by WW product Business Unit and portfolio teams
Define tracking and reporting requirements for readiness progress, resource status (course completion, resource location, and numbers)
Represent geo in service and solution core team
Maintain service lifecycle processes and tools deployed and executed in relevant functions and geos/countries
Lead services on product or solution Extended Integrated Readiness Team (X-IRT) and provide service requirements into product development stages/phases (e.g., product support and service, customer requirements, regional/country business/delivery requirements)
Represent Regional Support Services Delivery, Professional Services Delivery, and Managed Services in Integrated Readiness Team (IRT)
Work across countries, clusters, and WW teams to develop the plan and lead implementation of end-to-end delivery readiness and associated processes for new products or solutions
Perform business analysis, identify root cause, and develop recommendations/solutions to drive business improvements
Utilize understanding of customer business to develop business cases, validate solutions, and demonstrate services added value
Lead complex cross-functional activities that drive continuous growth of the business
Provide solutions to fill gaps between NPI/NSI strategy and geo requirements

Skills

Product Management

Service Delivery

Operations Management

New Product Introduction

NPI

NSI

Team Leadership

Project Management

Stakeholder Engagement

Delivery Readiness

Partner Ecosystem

EOSL

Hewlett Packard Enterprise

Provides enterprise IT solutions and services

About Hewlett Packard Enterprise

Hewlett Packard Enterprise provides enterprise IT solutions with a focus on cloud services, artificial intelligence, and edge computing. Their products include HPE Ezmeral for managing containers, HPE GreenLake for cloud services, and HPE Aruba for networking. These solutions help businesses improve their performance and adapt to digital changes. HPE's business model includes selling hardware, software, and services, as well as offering subscription-based services and long-term contracts. What sets HPE apart from competitors is its commitment to open-source projects and its active developer community, which supports collaboration and innovation. The company's goal is to empower organizations to transform digitally and optimize their operations.

Houston, TexasHeadquarters

1939Year Founded

IPOCompany Stage

Hardware, Enterprise Software, AI & Machine LearningIndustries

10,001+Employees

Risks

Integration challenges with Juniper Networks may delay AI-driven networking benefits.

Competition from startups like Flywheel could impact HPE's AI and cloud services.

HPE's acquisition strategy may strain resources and distract from core operations.

Differentiation

HPE's GreenLake offers a unique hybrid cloud platform for diverse IT environments.

HPE Ezmeral provides advanced container management, enhancing enterprise AI and analytics capabilities.

HPE's Aruba solutions integrate cloud security and networking for seamless, secure connectivity.

Upsides

HPE's acquisition of Juniper Networks boosts AI-driven innovation in networking.

OpsRamp acquisition enhances HPE's IT management with AI-based automation capabilities.

Axis Security integration strengthens HPE's cloud security offerings with SASE solutions.

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