RCM Commercial Liaison Lead

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare Technology, Medical Devices, Cardiac HealthIndustries

Requirements

Candidates must have over 7 years of experience in healthcare revenue cycle, provider education, or field-based consulting roles. Proven success supporting or leading customer-facing teams in a healthcare or payer/provider environment is required. A strong understanding of billing workflows, documentation standards, reimbursement practices, common sources of claim friction, and deep knowledge of payer requirements, including interpreting EOBs, is essential. The ability to travel up to 60% is also necessary.

Responsibilities

The RCM Commercial Liaison Lead will support and mentor a team of RCM Commercial Liaisons, fostering a culture of accountability and continuous improvement. Responsibilities include standardizing provider-facing education and documentation, promoting billing best practices to reduce denials, and serving as the primary RCM contact for Commercial Sales teams. This role involves collaborating with Market Access and Strategic Payer Partners on provider-facing strategies, assisting with the resolution of field billing issues, and providing support for provider onboarding and consultative guidance. The lead will also identify and address post-claim issues, provide escalation support to improve collections, track and report on training and resolution metrics, and use insights to inform leadership and improve alignment.

Skills

Revenue Cycle Management

Commercial Strategy

Provider Engagement

Reimbursement

Payer Relations

Claim Submission

Collections

Onboarding

Field Education

Cross-functional Coordination

Data Analysis

Strategic Planning

iRhythm Technologies

Advanced cardiac monitoring solutions provider

About iRhythm Technologies

iRhythm Technologies focuses on cardiac monitoring solutions, with its main product being the Zio Patch, a wearable device that tracks heart rhythms for up to 14 days. This extended monitoring helps healthcare providers detect irregular heart rhythms that shorter monitoring might miss, making it especially useful for patients at risk. The company serves both patients and healthcare providers, generating revenue by selling the Zio Patch and offering data analysis services to interpret the collected heart data. iRhythm aims to improve patient outcomes and streamline healthcare workflows in the cardiac health sector.

San Francisco, CaliforniaHeadquarters

2006Year Founded

$102.8MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Health Savings Account/Flexible Spending Account

Unlimited Paid Time Off

Paid Vacation

Paid Holidays

401(k) Retirement Plan

401(k) Company Match

Employee Stock Purchase Plan

Mental Health Support

Hybrid Work Options

Pet Insurance

Risks

Increased competition from emerging cardiac monitoring technologies threatens market share.

FDA warning letter may lead to regulatory scrutiny and potential fines.

Shareholder investigation could result in legal challenges and financial liabilities.

Differentiation

Zio Patch offers up to 14 days of uninterrupted cardiac monitoring.

iRhythm's Zio Patch is the smallest and least conspicuous cardiac diagnostic device.

The company provides data analysis services for actionable insights from Zio Patch data.

Upsides

Wearable health tech market growth aligns with iRhythm's business model.

Telehealth expansion increases demand for remote monitoring solutions like Zio Patch.

AI integration enhances arrhythmia detection accuracy in iRhythm's Zio Patch.

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