Rally Application Support Specialist

Position Overview

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

We are seeking a detail-oriented and technically skilled Rally Application Support Specialist to join our software development operations team. This role is responsible for providing day-to-day support for the Rally (formerly CA Agile Central) platform, ensuring optimal performance, user support, and integration with other enterprise tools.

Key Responsibilities

• Provide Tier 1 and Tier 2 support for Rally users across the organization.
• Troubleshoot and resolve issues related to Rally access, permissions, project setup, and reporting.
• Collaborate with engineering, product, and project management teams to ensure Rally is configured to support agile workflows.
• Maintain and enhance Rally dashboards, custom fields, and integrations with other tools (e.g., Jira, ServiceNow, GitHub).
• Monitor system performance and coordinate with vendors or internal IT for escalated issues.
• Document support procedures, FAQs, and training materials for end users.
• Participate in system upgrades, testing, and rollout of new features.

Requirements

• Experience: 2+ years of experience supporting Rally or similar agile project management tools.
• Agile Knowledge: Strong understanding of Agile/Scrum methodologies and workflows.
• Troubleshooting: Proficiency in troubleshooting user issues and managing support tickets.
• Reporting: Experience with data reporting and dashboard creation within Rally.
• Skills: Excellent communication and customer service skills.

Preferred Qualifications

• Experience integrating Rally with other enterprise tools (e.g., Jira, GitHub, ServiceNow).
• Familiarity with REST APIs and scripting for automation.
• Exposure to enterprise ITSM or DevOps environments.
• Rally administrator certification or equivalent experience.

Education

• Bachelor’s degree in Computer Science, Information Systems, or a related field, or equivalent work experience.

Employment Details

• Employment Type: Full time
• Anticipated Weekly Hours: 40
• Time Type: Full time

Compensation

• Pay Range: $46,988.00 - $102,000.00
  • This pay range represents the base annual full-time salary. The actual offer will depend on factors like experience, education, and location.
  • This position is eligible for a CVS Health bonus, commission, or short-term incentive program.

Company Information

At CVS Health, our people fuel our future. Our teams reflect the customers, patients, members, and communities we serve, and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Benefits

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional, and financial wellness of our colleagues and their families.

• Health & Wellness:
  • Affordable medical plan options.
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling, and financial coaching.
• Financial Wellness:
  • 401(k) plan with matching company contributions.
  • Employee stock purchase plan.
• Work-Life Balance:
  • Paid time off.
  • Flexible work schedules.
  • Family leave.
  • Dependent care resources.
  • Colleague assistance programs.
  • Tuition assistance.
  • Retiree medical access.
  • Many other benefits.