Technical Support Engineer
KustomerSalary not specified
- Full Time
- Entry Level & New Grad
Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Consumer Software, Financial Services, EnergyIndustries
Requirements
Candidates should have an interest in the German energy market, possess excellent German and English language skills, and demonstrate an ability to quickly learn new systems or already be familiar with CRM systems. Prior experience with customer service is preferred, as is a willingness to work independently, organize, and take responsibility.
Responsibilities
The Customer Service Representative will handle customer inquiries via email and phone, addressing complaints with competent and solution-oriented treatment. They will resolve complex issues, collaborate with colleagues to develop solutions, process terminations and changes of address, create and verify invoices, and manage payments including refunds. The role also involves working closely with specialists in market communication and identifying areas for improvement, ultimately contributing to the overall development of the company.
Skills
Customer Service
Email Communication
Phone Communication
CRM Systems
Problem Solving
Complaint Handling
German
English
Octopus Energy
Provides affordable green energy solutions
About Octopus Energy
Octopus Energy provides affordable green energy solutions to households and businesses across multiple countries, including the UK, US, Japan, Germany, New Zealand, and Australia. The company focuses on the renewable energy market and utilizes technology and data to enhance its services. Its main product offerings include direct energy sales to consumers and the licensing of its proprietary Kraken technology platform to other energy providers. This platform helps streamline energy management and improve customer experience. Unlike many competitors, Octopus Energy emphasizes sustainability and offers additional services such as electric vehicle solutions. The company's goal is to make green energy accessible and affordable while promoting the use of renewable resources.
Key Metrics
London, United KingdomHeadquarters
2016Year Founded
$2,476.6MTotal Funding
GROWTH_EQUITY_VCCompany Stage
Data & Analytics, Automotive & Transportation, EnergyIndustries
1,001-5,000Employees