Market Engagement Consultant
Research InnovationsSalary not specified
- Full Time
- Junior (1 to 2 years)
Energy Solutions
Solar Programs, Customer Support Associate (Hybrid - Chicago, IL , Oakland, CA , Portland, OR - US)
Not SpecifiedCompensation
Junior (1 to 2 years), Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Renewable Energy, Customer SupportIndustries
Requirements
Candidates should possess a Bachelor’s degree preferred and a minimum of 1 year of relevant work experience, demonstrating the ability to listen, comprehend, communicate, and resolve moderately complex technical topics, along with a pleasant and clear phone demeanor and professional tone, superior organizational skills, and the ability to quickly adapt to unexpected changes.
Responsibilities
The Solar Programs, Customer Support Associate will answer inbound calls and e-mails from customers seeking solar program information, rules, procedures, and/or resolution to customer service issues, utilizing general knowledge, program guidebook, data stored in a knowledge-base, and other sources of information to answer client questions and/or resolve issues, forwarding inquiries to appropriate parties when necessary and tracking to ensure timely resolution, collaborating with team, management, and clients regarding other project support activities, responding to inquiries and executing tasks within required service level agreement timeframes (SLA), and using Salesforce to track cases, as well as fulfilling ad hoc projects as needed.
Skills
Salesforce
Customer Service
Communication
Problem-Solving
Technical Support
Data Entry
Tracking
Knowledge Base
Energy Solutions
Provides market-based energy and environmental solutions
About Energy Solutions
Energy Solutions focuses on creating large-scale environmental impacts through cost-effective solutions for carbon, energy, and water management. The company works with energy providers, government agencies, and businesses to improve their environmental footprint by offering expertise in energy efficiency, demand management, distributed energy resources, and clean transportation. Their approach involves identifying new technologies and collaborating with partners to accelerate market adoption and establish quality standards. Energy Solutions generates revenue by providing market-driven programs that help clients achieve energy savings and comply with regulations. With over 20 years of experience, the company is known for its reliability and commitment to meeting client needs while delivering significant energy savings and environmental benefits.
Key Metrics
Oakland, CaliforniaHeadquarters
1995Year Founded
VENTURE_UNKNOWNCompany Stage
Energy, Social ImpactIndustries
201-500Employees