Customer Success Manager
paytronizSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Telecommunications, Software as a Service (SaaS)Industries
Requirements
Candidates should possess a Bachelor's degree in Business, Marketing, or a related field, and have at least 3 years of experience in customer success or account management, demonstrating a strong interest in sales and business. They should be independent, resourceful, and passionate about building relationships with strategic clients.
Responsibilities
The Customer Success Manager will be responsible for promoting OXIO services within their assigned client portfolio, developing strategies to increase service penetration, and establishing strong relationships with key clients to ensure long-term satisfaction and retention. This role involves understanding customer needs, forecasting revenue, managing SIM forecasts, implementing anti-churn strategies, achieving sales objectives, resolving customer issues, and preparing regular reports. They will also oversee the billing process, ensure timely payment collection, and play a role in generating new sales opportunities while coordinating Quarterly Business Reviews.
Skills
Customer Relationship Management
Sales
Business Development
Client Management
Strategic Planning
Communication
OXIO
Telecom-as-a-Service platform for wireless services
About OXIO
OXIO provides a platform called Telecom-as-a-Service (TaaS) that enables businesses, brands, and mobile network operators (MNOs) to offer wireless services without needing to build extensive infrastructure. This platform is cloud-native and programmable, allowing clients to launch and manage mobile services efficiently. OXIO's primary clients include enterprises and developers who want to quickly innovate and test new products, especially those requiring global connectivity for Machine-to-Machine (M2M) and Internet of Things (IoT) devices. Clients can use OXIO's fully documented API to integrate and deploy mobile services seamlessly. Unlike traditional telecom providers, OXIO offers a flexible and scalable solution that reduces the time and cost of telecom integration. The company's goal is to make telecom services accessible to a wide range of businesses, positioning itself as a key player in the global telecommunications market.
Key Metrics
Mexico City, MexicoHeadquarters
2018Year Founded
$52.5MTotal Funding
SERIES_BCompany Stage
Data & Analytics, Automotive & TransportationIndustries
51-200Employees