QA/Operations Engineer III (Remote)

About the Role

We are seeking an experienced QA/Operations Engineer to join our software interoperability lab team. In this role, you will be responsible for maintaining and owning test infrastructure and owning test execution. This includes analyzing test results, responding to alerts from our monitoring systems, escalating issues, managing system OS image creation, managing 3rd party applications and the reimaging of endpoints. The ideal candidate will have strong expertise in environment troubleshooting, building and owning test environments, and ensuring comprehensive coverage of our product's interactions.

What You'll Do

• Investigate and troubleshoot failures of test cases or crashes of our own products, or the applications we are exercising.
• Trace root causes to application compatibility issues vs. environment issues with our own test framework.
• Analyze application and environment problems and work with engineers to resolve issues.
• Escalate failures to product development teams if issues are reproducible and can be traced to our own software.
• Troubleshoot alerts from our lab monitoring system, remediating outages as needed.
• Remediate our endpoint systems ensuring maximum uptime of our test environment.
• Research software needs and test plans.
• Administer our lab machines consisting of both physical hardware and virtual machines, including:
  • Creating golden images of operating system configurations combined with desktop applications and server software.
  • Updating of golden images as needed, i.e. higher patch levels, lower patch levels.
  • As needed, run our product test cases manually to perform environment validation.

What You'll Need

• 4+ years of hands-on experience in manual QA testing, including test case creation, execution, and defect management.
• Basic understanding of DevOps practices
• Experience with infrastructure as code tooling (e.g. Terraform/Ansible)
• Ability to analyze test results, investigate issues, and troubleshoot test failures effectively.
• Proficiency in using test management tools (e.g., TestRail/Xray) and defect tracking systems (e.g., Jira).
• Excellent problem-solving and communication skills, with the ability to work effectively in a cross-functional team environment or alone.
• Solid understanding of software testing methodologies, including functional, regression, automation and integration testing.
• Exposure to CI/CD processes and tools like Jenkins, Git, or similar.
• Familiarity with Python and shell scripting.
• Experience working in an Agile development environment.
• Comfortable working in Windows, Linux and Mac

Employment Type

Full time

Benefits of Working at CrowdStrike

• Remote-friendly and flexible work culture
• Market leader in compensation and equity awards
• Comprehensive physical and mental wellness programs
• Competitive vacation and holidays for recharge
• Paid parental and adoption leaves
• Professional development opportunities for all employees regardless of level or role
• Employee Networks, geographic neighborhood grou