Job Description: Quality Assurance Specialist

Salary: £32,900 - £41,675 + Benefits Location Type: UK Remote Employment Type: Full-time

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🚀 About Monzo

We’re on a mission to make money work for everyone. We're waving goodbye to the complicated and confusing ways of traditional banking. After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers! We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

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⭐ About the QA Team

Quality Assurance (or QA) is here to provide assurance to the business that we are getting good customer outcomes per our regulatory requirements along with protecting the bank while doing so. We test on a statistically significant sampling strategy that's based on confidence scores. We then provide insights, trends and themes back to the business on what we're seeing and where improvements can be made. We're an awesome team to work in where the most successful are true customer advocates and have a long standing desire to be an importer, and exporter, of great talent.

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🔑 Your Role

You’ll play a key role by:

• Leading the required monthly governance meetings where relevant metrics will be reviewed and plans created in partnership with stakeholders.
• Maintaining and developing QA forms, processes and systems, so that they are scalable, whilst remaining customer-centric and compliant.
• Building MI to assist in the review of QA assessment team results, to determine what errors are occurring and propose actions to prevent recurrence.
• Driving improvements of processes, procedures and knowledge management.
• Being flexible with responsibilities and having a positive attitude towards any changes to the role, company/departmental objectives, priorities and targets.

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🗓️ Your Day-to-Day

• Supporting the QA Lead to deliver consistent, compliant and outcome-focused QA reviews, and provide assurance against Key Risk Indicators across Monzo.
• Being a role model, supporting your peers and your team to drive improvements.
• Supporting medium to large scale projects to improve the QA function.

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🤩 We’d love to hear from you if you have…

• Experience within a regulated sector either in a risk and/or QA related role.
• Comfort in developing data capture forms and datasets; forms and data knowledge and experience is essential.
• Experience of analysing data to identify issues and drive improvements.
• A tenacity to solve problems, applying a logical approach to issues.
• Strong attention to detail and analytical skills.
• The ability to provide constructive feedback to enable personal growth and development.
• Excellent stakeholder management skills.
• Ability to identify risks and prevent, manage and/or escalate as appropriate.

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🙌 What’s in it for you?

• 💰 Salary: £32,900 - £41,675 + share options.
• ⏰ Flexible Working: We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team.
• 📚 Learning Budget: £1,000 learning budget each year to use on books, training courses and conferences.
• 🏡 Home Setup: We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup.
• ➕ Plus lots more! Read our full list of benefits.

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🌈 The Application Journey

Our interview process involves the following:

1. Application stage
2. 20 minute Recruiter Call
3. Take-home task (successful THT will lead to interview)
4. Final Interview