Investigations and Risk Management (IRM) Analyst

Employment Type: Full-time

Position Overview

Zoom's Trust & Safety (T&S) team is seeking an Investigations and Risk Management (IRM) Analyst. The T&S team is crucial for maintaining platform safety by detecting and investigating harmful behavior, addressing abuse reports, responding to law enforcement requests, enforcing export control regulations, and developing tools to prevent and mitigate abuse.

The IRM team specializes in in-depth investigations and analytics to uncover abuse on and beyond the Zoom platform. By collaborating with internal stakeholders and external organizations, IRM utilizes advanced internal tools, data analysis, and engineering support to prioritize transparency, user safety, and platform integrity, all while respecting user privacy. This role aims to strengthen IRM's internal and external impact.

Responsibilities

• Detecting and investigating suspicious or abusive behavior across the platform, including spam, account takeover (ATO), impersonation, and child safety concerns.
• Identifying, monitoring, and mitigating abusive activities by researching and developing detection and prevention strategies.
• Developing investigative processes and conducting deep-dive investigations into abuse trends and behavioral anomalies using mid-to-advanced OSINT techniques and internal tools.
• Triaging, investigating, and resolving abuse reports in a queue-based environment, ensuring compliance with Zoom’s Terms of Service and Acceptable Use Guidelines.
• Reviewing and assessing sensitive, confidential, or controversial content as part of enforcement workflows.
• Collaborating with Engineering, Product, Support, and Data Science teams to identify platform vulnerabilities, analyze trends, and close enforcement gaps.
• Producing internal reports, executive summaries, and data-driven presentations to inform leadership and support decision-making.
• Serving as an escalation point for urgent or complex incidents, performing thorough root cause analyses and recommending corrective actions.
• Participating in a rotating on-call schedule for escalations during weekends and holidays.

Requirements

• 5+ years of experience in Trust & Safety, abuse investigations, or a related field.
• Proven ability to analyze complex data and recognize patterns of abuse or risk.
• Proficiency in SQL and comfort working with large, unstructured datasets.
• Strong communication, organizational, and project management skills, with experience reporting, presenting findings, and delivering feedback.
• Attention to detail, curiosity, and skill in navigating ambiguity and troubleshooting complex issues.
• Ability to collaborate cross-functionally to improve tools, processes, and policies.
• Demonstrated growth mindset with the ability to adapt in a fast-paced and evolving environment.

Salary and Benefits

• Salary Range: $65,400.00 - $158,700.00
  • Note: Starting pay is commensurate with qualifications & experience. Location-based compensation structures may apply.
• Zoom offers a Total Direct Compensation philosophy that includes base salary, bonus, and equity value.
• Zoom offers an award-winning workplace culture and benefits.

Application Instructions

• Anticipated Position Close Date: 07/17/25
• We encourage you to apply.

Company Information

• Ways of Working: Zoom utilizes a structured hybrid approach, blending office and remote work environments. The specific work style (Hybrid, Remote, or In-Person) is indicated in the job description.