Consultant, Quality Assurance - Commercial Lines (P&C Insurance - Middle Market Underwriting QA Consultant)

Underwriting Quality Assurance Consultant

Employment Type: Full-time

Location Type: Remote/Work-from-home (WFH) or Office-based

Position Overview

Nationwide's Property and Casualty team is seeking a passionate and detail-oriented Underwriting Quality Assurance Consultant. This role is ideal for critical thinkers with strong technical underwriting knowledge and a passion for quality, looking to leverage their experience to drive improvements in underwriting quality. You will review complex policies, identify trends, and act as a subject matter expert and trusted partner to assigned business units.

Requirements

• At least 5 years of underwriting experience in the following lines of business:
  • Property
  • Commercial Auto
  • General Liability (construction industry and/or other industries)
  • Workers Compensation
  • Umbrella
• Strong technical underwriting knowledge.
• Passion for quality and continuous improvement.
• Ability to identify trends and develop appropriate messaging.
• Drive to improve financial performance through underwriting quality improvement.
• Ability to take a project and run with it, offering best ideas for process improvement.
• This role does not qualify for employer-sponsored work authorization.
• Nationwide does not participate in the Stem OPT Extension program.

Responsibilities

• Review the most complex commercial lines work against quality standards, rules, and desired business outcomes.
• Utilize curiosity to understand and identify the best course of action for individual policies and across sets of policies.
• Rereview quality reviews completed by others.
• Make recommendations for improvements in policies, practices, and procedures.
• Determine action items for broad improvement based on evaluation of trends.
• Actively participate in discussions related to guideline interpretation to ensure consistency and calibration across the team.
• Lead calibration discussions and lead resolution and follow-up of issues.
• Resolve action items for broad improvement within the team and various business units.
• Influence change to increase alignment with best practices.
• Build strong relationships, rapport, trust, and credibility with business partners and peers.
• Proactively reach out to strengthen relationships and identify needs.
• Serve as a subject matter expert and critical resource for business units.
• Identify issues that may impact individual and groups of partners.
• Prioritize own work and may plan the work of others.
• Provide technical advice to the team and other functional areas.
• Work with the highest authority, discretion, and initiative on assignments requiring high and extensive knowledge, skills, and expertise.

Company Information

At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do, and we're looking for associates who are passionate about delivering extraordinary care. By assuring the quality of our business practices, we ensure Nationwide is positioned to succeed and continue providing outstanding service, products, and value to our customers, our company, and our industry.

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