Provider Services Educational and Communications Professional

Oklahoma, United States

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Not SpecifiedCompensation

Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Health Insurance, HealthcareIndustries

Requirements

Candidates must reside in Oklahoma or within 50 miles of the state border and possess an Associate Degree in Business, Healthcare Administration, Marketing, or a related field. A minimum of 3 years of experience in provider relations, provider communications and education, or related health plan operations is required, along with 3+ years of marketing and communications experience drafting provider content for resources, educational materials, or training. Familiarity with learning design principles and proven application in creating provider training and educational materials is necessary, as is knowledge of Microsoft Office applications. Excellent interpersonal, organizational, written, and oral communication and presentation skills are also required.

Responsibilities

The Provider Services Educational & Communications Professional will assist in developing provider educational and communications materials, organize provider outreach campaigns, and ensure providers complete all market-required trainings. This role involves creating and maintaining provider communications such as templates, fax blasts, memos, and web updates, and partnering with internal teams to craft material for provider education based on trending needs and errors. Responsibilities also include drafting/compiling quarterly provider newsletters, supporting annual reviews of market-specific materials, participating in project meetings to understand training needs, and assisting team members with document reviews and tracking. The individual will also track and analyze the training program's effectiveness.

Skills

Content Creation

Communication

Collaboration

Organization

Training Development

Project Management

Content Management Systems

Newsletter Creation

Peer Review

Data Analysis

Humana

Health insurance provider for seniors and military

About Humana

Humana provides health and well-being services, focusing on Medicare Advantage plans for seniors, military personnel, and communities. Their plans include HMO, PPO, and PFFS options, designed to improve health outcomes through comprehensive and flexible coverage. Humana's revenue comes from government contracts and member premiums, and they aim to maintain high renewal rates by offering quality service and competitive benefits. The company stands out by fostering a culture of inclusivity and belonging among its employees, while also ensuring accessibility for all members, including offering free language interpreter services. Humana's goal is to deliver value to its members through an extensive provider network and innovative health solutions.

Louisville, KentuckyHeadquarters

1961Year Founded

IPOCompany Stage

Social Impact, HealthcareIndustries

10,001+Employees

Risks

Potential over-reliance on AI could disrupt operations if systems fail or are compromised.

Rising medical costs and tightening Medicare reimbursements may strain financial performance.

Leadership change with new CEO Jim Rechtin could lead to strategic disruptions.

Differentiation

Humana is a leader in Medicare Advantage plans, focusing on seniors and military personnel.

The company emphasizes inclusivity, offering free language interpreter services for accessibility.

Humana leverages AI and cloud technologies through a partnership with Google Cloud.

Upsides

Humana's investment in Healthpilot enhances digital enrollment for Medicare options.

The company is the first insurer to cover TMS therapy for adolescent depression.

Humana's focus on value-based care aims to improve outcomes for kidney disease patients.

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