Project Manager

Position Overview

• Location Type: Not Specified
• Job Type: Full-time
• Salary: Not Specified

Nava is a consultancy and public benefit corporation dedicated to simplifying and improving government services. Since 2013, Nava has been trusted by federal, state, and local agencies to tackle complex technology modernization challenges. As a client services company, Nava guides agencies with legacy systems toward modern, secure, and reliable cloud infrastructure with sharp user experiences. Nava bills for its time, offering expertise and problem-solving to help government partners enhance their digital products and services. People are central to Nava's work, focusing on the public who rely on benefit programs and government agency staff. Through human-centered design and modern engineering, Nava helps government partners understand user needs and deliver on their missions more effectively, enabling meaningful, impactful, and public-good-connected work.

This role involves managing the support of a mid-to-large scale product, collaborating closely with engineers, designers, and government partners to triage issues and create clear, actionable tickets. You will be available to address Priority One issues as they arise and work with the team to continuously improve system response and support, building strong relationships with engineers, client stakeholders, and partner vendors. The ideal candidate thinks holistically, understands how project details fit into the bigger picture, and thrives in ambiguous situations to deliver user value. A strong bias for action with incomplete information and transparent communication to build consensus are key.

Responsibilities

• Manage the sprint process at the intersection of government and the Nava team.
• Estimate efforts, triage incidents, and manage expectations.
• Track and communicate progress, and remove blockers as needed.
• Proactively build relationships with stakeholders and other contractors.
• Understand team objectives, systems, and capabilities to guide project priorities and resolve issues.
• Coordinate multiple contractor teams to create alignment within large ecosystems and achieve holistic success.
• Accurately report risks, successes, progress, and failures.
• Manage team velocity and continuously improve processes for organizing work.
• Demonstrate a passion for learning, embrace change, and ask insightful questions about business needs and IT capabilities.

Requirements

• 5 years of experience as a Project Manager, Delivery Manager, Scrum Master, or Product Manager in a complex software development environment with multiple stakeholders.
• Experience with the use and management of ticketing systems (Jira and Confluence experience is ideal, but diligence in tracking and documenting issues is more important).
• Demonstrated experience leading projects of significant complexity, including managing milestones, dependencies, and integrations with substantial risk, uncertainty, or scale.
• Experience working with product, design, and engineering teams as a cohesive unit, maintaining open communication in a multi-disciplinary environment.
• Experience using agile frameworks (scrum, kanban, SAFe) and familiarity with agile development practices (continuous integration, continuous delivery).
• Ability to grow and nurture client relationships to drive prioritization across multiple projects and create ecosystems of success.
• Strong organizational skills and attention to detail.
• Ability to communicate clearly and increase transparency.

Company Information

Nava is a consultancy and public benefit corporation focused on making government services simple and effective. They specialize in technology modernization for federal, state, and local agencies, guiding them from legacy systems to modern cloud infrastructure with user-centered design and engineering. Nava's work is deeply connected to the public good, offering employees the opportunity to do meaningful and impactful work.