Project Coordinator I

Position Overview

User Interviews is seeking a Project Coordinator I to play a pivotal role in managing clients' projects and their recruitment needs. This position involves ensuring client satisfaction and engagement through excellent communication and support. The ideal candidate will be a detail-oriented and proactive individual eager to contribute to a growing, user-centric company.

About User Interviews

User Interviews believes that successful companies prioritize their customers by consistently delivering products and experiences that customers love. This is achieved through continuous customer engagement, understanding their behavior, and identifying the "why" behind their actions. User Interviews facilitates this by specializing in participant recruitment and management, recognizing that high-quality research depends on high-quality participants. We partner with hundreds of companies monthly, including industry leaders like Atlassian, Amazon, and Spotify.

Responsibilities

Primary Responsibilities:

• Quality Assurance (QA) and launching recruitment for researcher-submitted projects.
• Managing the ongoing recruitment process and full lifecycle of researcher projects.
• Conducting proactive outreach to researchers regarding their projects.
• Providing coverage for team members during their absence.
• Serving as a product expert, staying current with new product releases and features.

Other Responsibilities:

• Handling incoming customer communications, providing timely and excellent support, and troubleshooting issues as needed.
• Contributing ideas and participating in brainstorms related to team goals.
• Providing coverage on holidays (optional, not required).

Requirements

• 1+ years of experience in a client-facing role (e.g., account management, project management, customer support).
• Bachelor’s degree strongly preferred.
• Self-starter with a down-to-earth attitude.
• Enthusiasm for joining an early-stage, lean startup.
• Comfortable working with ambiguity.
• Must be fully available to work Thursday through Monday, 9 AM - 5 PM EST.
• Candidates must be located in the United States and authorized to work without visa sponsorship.

Bonus Points

• Startup experience.
• Zendesk experience.
• Experience managing a high volume of projects.
• Experience working at a User Research Agency.

Employment Type

Full-time

Location Type

Remote (United States)

Salary

$24.04/hr ($50,000 annually with opportunities for overtime)

Benefits

• Performance-based incentive plans.
• 100% premium covered medical and dental employee coverage.
• Annual membership to One Medical Group & Talkspace.
• 401k with employer contribution.
• 4 weeks of Paid Time Off (PTO) to start, accruing an additional day per year of employment.
• Unlimited wellness days.
• Flexible, paid parental leave.
• Stock options for every employee.
• $250 Office setup budget.
• $50/month Work From Home stipend.
• $250 annual Learning & Development (L&D) stipend.
• Awards for 360-degree recognition, work anniversaries, and birthdays.
• Annual Company Retreat.

Why Join Us

User Interviews fosters a culture of "doers" where team members are supported by their managers and colleagues but are also trusted to take ownership of their work. We value clear and transparent communication among our distributed team. As a fully remote company, we are dedicated to maintaining strong connections and a positive remote work culture.

Application Instructions

Please refer to the original job posting for application instructions.