Program Manager, Carriers at Skylo Technologies

Espoo, Uusimaa, Finland

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Telecommunications, Satellite Communications, IoTIndustries

Requirements

7+ years of experience in Program Management (external, customer facing), Customer Success, Customer Onboarding, or a related role
Proven ability to build and maintain relationships at technical and program management levels externally
Ability to handle complex, cross functional program execution
Ability to adapt existing processes to further streamline and roll out the new changes throughout the organization
Excellent communication, interpersonal, and problem-solving skills
Ability to confidently represent your point of view to senior leadership and influence cross-functional teams
Experience with program management tools and technologies, including JIRA
Comfortable in fast-paced, dynamic environments, adapting quickly to changing priorities

Responsibilities

Own the customer onboarding, execution and launch journey from engagement through deployment and launch
Be the technical resource for our carrier customers, supporting the sales team as needed
Use internally created dashboards and reporting tools to provide complete transparency and visibility of the project to anyone at any time associated with the project; suggest changes to further streamline overall operations
Set clear onboarding milestones and success metrics, ensuring smooth transitions from sales to implementation
Act as an effective point of communication and escalation for partner issues, collaborating cross-functionally to resolve challenges
Build and maintain strong, long-lasting relationships with key external stakeholders, serving as their advocate within Skylo
Coordinate with internal Skylo resources to ensure there is a cohesive customer or partner implementation plan across engineering, product, finance, and other domains

Skills

Key technologies and capabilities for this role

Program ManagementCustomer OnboardingTechnical Sales Engineering3GPP StandardsvRANCloud-NativeIPXGRXBilling SystemsKYCDashboards

Questions & Answers

Common questions about this position

Is this role remote or onsite?

The role is located in Espoo, Finland, with an onsite requirement of 3 days a week in the office.

What are the main responsibilities of this Program Manager role?

The role involves owning the customer onboarding journey from engagement through deployment and launch, acting as the technical resource for carrier customers, using dashboards for visibility, setting onboarding milestones, and building relationships with stakeholders.

What salary or compensation does this position offer?

This information is not specified in the job description.

What kind of collaboration is expected in this role?

The role requires tight collaboration with internal engineering, sales, and program management resources, as well as external technical teams including third parties like IPX/GRX, billing, and KYC.

What makes a strong candidate for this Program Manager position?

Strong candidates will have experience in program management for MNO customer onboarding, technical knowledge of satellite/NTN solutions to support sales, and skills in cross-functional collaboration, dashboard reporting, and building stakeholder relationships.

Skylo Technologies

Satellite-based connectivity for remote communication

About Skylo Technologies

Skylo Technologies provides satellite-based connectivity solutions that enhance communication for existing devices in remote locations. By partnering with established satellite providers, Skylo extends coverage without the need to build its own satellites, allowing for a more cost-effective service. This is particularly beneficial for industries like energy, logistics, and healthcare, where operations often occur in isolated areas. Skylo's services include two-way GPS and messaging, which are crucial for monitoring the electrical grid, ensuring the safety of remote workers, and facilitating critical deliveries such as vaccines. The company charges customers based on coverage needs, number of connected devices, and data usage, aiming to provide affordable communication solutions for businesses and individuals.

Mountain View, CaliforniaHeadquarters

2017Year Founded

$148.8MTotal Funding

LATE_VCCompany Stage

Energy, Social Impact, HealthcareIndustries

51-200Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

Stock Options

Wellness Program

Professional Development Budget

Paid Vacation

Paid Holidays

Flexible Work Hours

Risks

Increased competition from companies like HMD Global may impact Skylo's market share.

Integration challenges with partners like Cubic Telecom could affect service quality.

Limited extension of partnerships, like with Google, may restrict market reach.

Differentiation

Skylo leverages existing satellite infrastructure, reducing costs and speeding up service deployment.

The company offers seamless roaming between terrestrial and satellite networks, enhancing connectivity.

Skylo's focus on remote communication supports industries like energy, logistics, and healthcare.

Upsides

Growing interest in satellite IoT solutions boosts Skylo's market potential.

Partnerships with major companies like Google expand Skylo's consumer device integration.

Skylo's strategic regulatory focus aids in navigating complex global markets.

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