Able to represent the company with discretion, confidentiality, independent judgement and professionalism
One year certificate from college or technical school
3-5 years related experience and/or training; or equivalent combination of education and experience
Ability to work with mathematical concepts such as probability and statistical inference, perform calculations such as gross margin percentages and apply concepts such as fractions, percentages, ratios, and proportions to practical situations
Proficient in Microsoft Excel; creating pivot tables, VLOOKUPs, and additional functions
Responsibilities
Access portals to get gap analysis reports as well as access POs and pass them on to the proper team members
Utilize existing tools to measure contract performance and take action depending on the information presented
Manage existing milestones, communicate with production on status and relay that to customer as well as relay back to production any concerns brought by customers
Analyze dashboard data to understand when customers are overpulling or underpulling, work with production to get on the correct path or communicate to customers if there is discrepancy on actual usage versus forecasted usage
Submit weekly reports generated by existing tools to production to get status on work orders, consume that status in the tool and utilize the tool to create customer exports used in weekly customer touch base meetings
Collect concerns from meetings and relay back to production and back to customer if necessary
Provide status on discrete orders to customers and decide on how best to utilize existing stock as well as existing work orders to satisfy Min/Max requirements and discrete order requirements
Support any onsite visits customer may have requested including if customer wants to see parts on machines
Interface with shipping department to communicate orders needing to be processed but also consume feedback from shipping about parts coming out of the lab and ready to be shipped to customers