Professional Services Specialist with Italian language at Acronis

Bulgaria

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, TechnologyIndustries

Requirements

3+ years of technical hands-on experience in SaaS, IaaS, storages, hypervisors, backup, disaster recovery, RestAPI, IP network design/administration, DC/infrastructure design/operations, DBs administration, Python scripting (advantage), Dashboards/reports, Server administration
3+ years in Project Manager or Technical Account Manager role in a software or systems integration company
Excellent communications, interpersonal, and presentation skills
Excellent business analysis, project, risk, and relationship management skills
Ability to interact and communicate with multiple stakeholders, including C-level
Fluent written and spoken Italian and English
Ability for occasional travel, including internationally

Responsibilities

Develop responses to RFIs and RFPs, technical & commercial proposals to prospective customers’ requirements
Develop PSA and SOW in collaboration with Sales and Legal teams
Develop project plan in scope of implementation, consulting and integration projects with end customers, manage project work
Work with Datacenter Operations, R&D, Support, and other departments to clear technical roadblocks customer faces at implementation and post implementation stages
Build and maintain current functional and technical knowledge of the entire Acronis product line, provide consultations to customer engaging experts from other Acronis teams as required
Review customer’s implementation and integration plans and make recommendations in line with best practices
Present new product functionality, engage customer in evaluation of new product releases
Keep track of customer run rates, develop remediation plan in case of negative dynamics
Work with R&D, Datacenter Operations, Support, Product, and other departments prioritizing and keeping track of customer’s incidents and feature requests
Update customer on regular basis about progress of work on support cases, incidents, and features request
Manage process escalations, develop Acronis internal and customer facing executive summaries, develop root cause analysis reports
Provide feedback to Acronis Product Management teams based on customer requirements
Conduct quarterly review meeting providing update on run rates, key projects, and planned activities for the next period
Manage internal organization development projects, ensure consistent execution and reporting
Act as Single Point of Contact for Acronis partners and end customers, driving and advocating initiatives that deliver higher stability, better partner/customer satisfaction, all while driving Monthly Recurring Revenue goals

Skills

Key technologies and capabilities for this role

ItalianProject ManagementRFIsRFPsPSASOWImplementationIntegrationCustomer EscalationProduct ConsultationDatacenter Operations

Questions & Answers

Common questions about this position

What salary is offered for this Professional Services Specialist role?

This information is not specified in the job description.

Is this role remote or does it require office work?

This information is not specified in the job description.

What technical skills and experience are required for this position?

Candidates need 3+ years of hands-on technical experience in SaaS, IaaS, storages, hypervisors, backup, disaster recovery, REST API, IP network design/administration, DC/infrastructure design/operations, DBs administration, Python scripting (advantage), dashboards/reports, and server administration, plus 3+ years as Project Manager or Technical Account Manager.

What soft skills are needed for this role?

Excellent communications, interpersonal, and presentation skills, along with excellent business analysis, project, risk, and relationship management skills, and the ability to interact and communicate with multiple stakeholders are required.

Does this role involve travel?

The role requires ability for occasionally travel, including internationally.

Acronis

Data protection and cybersecurity solutions provider

About Acronis

Acronis provides a range of solutions that combine data protection and cybersecurity to address various challenges related to safety, accessibility, privacy, authenticity, and security. Their products include antivirus software, backup services, disaster recovery options, and endpoint protection management. Acronis also utilizes AI-based antimalware and blockchain technology for data authentication, ensuring that data, applications, and systems are protected in any environment. What sets Acronis apart from its competitors is its comprehensive approach to cyber protection, which integrates multiple aspects of data security into a single platform. The company's goal is to ensure that users can trust their data is safe and accessible, while also maintaining privacy and authenticity.

Schaffhausen, SwitzerlandHeadquarters

2003Year Founded

$640.1MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees