Professional Services (PS) Client Partner at RingCentral

Manila, Metro Manila, Philippines

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

UCaaS, Contact Center, CommunicationsIndustries

Requirements

Bachelor or Master’s (preferred) degree in a technical or business discipline
At least 5-7 years’ experience in selling and delivering professional services
Knowledge and demonstrated operating experience in one or more of the following areas: Contact Center, Voice, Video
Understanding of customer communications requirements for enterprise business markets
Demonstrated ability in developing proposals, creating value propositions, and selling up to seven-figure consulting engagements
Effective engagement estimation capabilities
A track record of delivering engagement oversight resulting in on-time, on-budget delivery of contracted services
Proven ability to sell follow-on service engagements to existing clients
Pre-Sales quota carrying experience required
Strong telecommunications background (with telephony and Soft Switch emphasis preferred)
RingCentral product experience and/or relevant experience in key competitors

Responsibilities

Lead and oversee approval for scoping, planning, level of effort development, and pricing of Professional Service engagements, including statement of work development and risk assessment (defining goals and objectives, identifying and documenting client requirements, resource requirements, project budget, project risks, and translating client business requirements into specific deliverables)
Provide proven pricing and Scope of Work (SOW) development skills with corporate entities
Provide accurate forecasts of Professional Services bookings on a monthly basis
Provide management reporting on sales pipeline and project portfolio regarding schedule fidelity, adherence to budget, and escalation of issues
Identify sales opportunities and lead PS pre-sales planning, project pricing, bid review, and presentation of sales proposals
Position RingCentral Professional Services capabilities and overall value proposition with Field Sales
Manage day-to-day relationships with client stakeholders as well as Delivery resources within RingCentral
Direct and indirect management, coaching, and skills development of PS pre- and post-sales delivery consultants
Transfer industry, technical, and product knowledge to customers
Keep up to date on relevant competitive solutions, products, and services

Skills

Key technologies and capabilities for this role

SOW DevelopmentRisk AssessmentScopingPricingLevel of Effort EstimationForecastingSales Pipeline ManagementClient Relationship ManagementProfessional Services

Questions & Answers

Common questions about this position

What is the salary for the Professional Services Client Partner role?

This information is not specified in the job description.

Is this a remote position or what is the location requirement?

This information is not specified in the job description.

What skills and experience are required for this role?

Key requirements include leading scoping, planning, and pricing of Professional Services engagements, developing Statements of Work, providing accurate monthly booking forecasts, managing sales pipelines, and fostering client relationships.

What does the team structure look like for this position?

The role involves direct and indirect management, coaching, and skills development of PS pre and post sales delivery consultants, as well as guiding delivery resources within RingCentral.

What makes a strong candidate for the PS Client Partner role?

A strong candidate has proven skills in pricing and SOW development with corporate entities, experience positioning RingCentral's PS capabilities to field sales, and the ability to transfer industry knowledge while staying current on competitive solutions.