Professional Services Manager

Position Overview

SailPoint is seeking a self-directed, highly motivated, and experienced leader to join our Professional Services team as a Professional Services Manager (PSM). In this role, you will oversee and build a services organization, managing the strategic efforts required to deliver SailPoint’s solutions and support each customer’s journey. You will combine your management experience with our world-class product and process training to gain a deep understanding of our SaaS and/or Software delivery practices.

Why SailPoint?

• Love what you do. And love where you do it.
• Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice.
• Known as the company where everyone wants to work, with awards to prove it.
• Passionate about outsmarting cybercriminals and working at a company where you can truly have an impact.
• Empowering the largest, most complex organizations by putting identity at the Center of Security and IT.
• Serving over 2,000 customers, including global financial institutions, government entities, and pharmaceutical organizations.
• Experience a small-company atmosphere with big-company benefits.
• Great technical and career growth opportunities.

Who You Are

• A highly motivated and experienced leader with a track record of overseeing and building services organizations.
• Possess significant experience building and maintaining professional relationships.
• Comfortable communicating with people at all organizational levels.
• Exceptional leadership, communication, organizational, and problem-solving abilities.
• Skilled at balancing customer, team, and individual needs while contributing to a positive work environment.
• An exceptional multitasker, capable of meeting and managing moving deadlines, gauging risks, and creatively resolving unexpected issues.
• Enjoys identifying growth areas, evaluating best practices, and presenting solutions to everyday problems.

What You’ll Do

• First Month: Begin to understand responsibilities by shadowing tenured management on projects and sales efforts. Start taking accountability for the client experience on assigned projects and develop relationships with peers.
• First Three Months: Be responsible for engagement scoping, client communication, internal team management, escalation support, and overall service delivery for your portfolio.
• First Year: Combine acquired skills to oversee your team, who manages the full scope of customer engagements. Demonstrate that you are a trusted advisor to customers, peers, and leaders, responsible for ensuring your team members' professional growth and helping them set and achieve their goals.

Responsibilities

• Ensure that services are provided, implemented correctly, and billed in a timely and accurate manner.
• Partner cross-functionally during the sales process, owning the services portions of deals, including presentations, RFP responses, and proposal/SOW generation.
• Interact with sales representatives and sales leadership during the pre-sales and post-sales (delivery) phases.
• Serve as the senior point of contact for client escalations.
• Oversee the financials of your team’s projects, focusing on profitability and productivity to ensure long-term client success.
• Work with the Resource Management Office (RMO) to mediate and prioritize staff resources strategically aligned with the needs of the overall PS business.
• Provide project management duties on occasion for customer engagements as needed.
• Provide strategic updates on client performance to SailPoint Senior Management.
• Provide regular status updates to account teams and Sales Managers.
• Work closely with Customer Success Managers to establish and maintain customer satisfaction throughout the entirety of a customer engagement.

Employment Type

Full time

Location Type

[Information not provided in the original description]

Salary

[Information not provided in the original description]