Professional Services Manager - fluent French and English

France

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Identity Management, SoftwareIndustries

Requirements

Candidates must be self-directed, highly motivated, and experienced leaders with significant experience building and maintaining professional relationships. Exceptional leadership, communication, organizational, and problem-solving abilities are required, along with the capacity to multitask and manage deadlines. Fluency in both French and English is essential. Experience in managing services organizations and understanding of SaaS and/or software delivery practices is necessary.

Responsibilities

The Professional Services Manager will manage the strategic efforts for delivering SailPoint's solutions, overseeing engagement scoping, client communication, internal team management, escalation support, and overall service delivery. Responsibilities include ensuring timely and accurate service provision, implementation, and billing, partnering with sales on deal aspects, serving as a senior client escalation point, managing project financials for profitability, mediating resource allocation with the RMO, and providing strategic client performance updates to senior management.

Skills

Project Management

Team Leadership

Customer Relationship Management

Communication

Problem-Solving

Multitasking

Risk Assessment

French

English

SailPoint

Provides identity security solutions for enterprises

About SailPoint

SailPoint provides identity security solutions that help organizations manage and protect digital identities. Its main products, including IdentityIQ, IdentityNow, and File Access Manager, assist businesses in ensuring compliance with regulations, reducing risks, and controlling access to sensitive information. These products work by giving organizations visibility into who has access to what data, allowing them to manage permissions effectively. SailPoint stands out from competitors by utilizing advanced technologies like artificial intelligence and machine learning to enhance its identity governance capabilities. The company's goal is to be a trusted partner for enterprises in navigating the complexities of identity security, ensuring that they can securely manage access to their critical information.

Austin, TexasHeadquarters

2004Year Founded

$20.7MTotal Funding

IPOCompany Stage

Cybersecurity, AI & Machine LearningIndustries

1,001-5,000Employees

Risks

Emerging identity management startups increase competition, potentially eroding market share.

Rapid technological changes may outpace SailPoint's innovation, risking solution obsolescence.

Integration challenges with acquisitions like SecZetta may disrupt services or misalign strategies.

Differentiation

SailPoint specializes in managing and securing digital identities for enterprises.

The company leverages AI and machine learning to enhance identity security solutions.

SailPoint's IdentityIQ provides visibility and control over user access.

Upsides

Growing demand for remote work security boosts SailPoint's remote access management features.

Rising adoption of AI-driven identity analytics aligns with SailPoint's AI capabilities.

Increased regulatory requirements drive demand for SailPoint's identity governance solutions.

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