Professional Services Engineer

Employment Type: [Not Specified] Location Type: Remote (PST) Salary: [Not Specified]

Position Overview

Tines, a leading orchestration, automation, and AI platform, is seeking a highly skilled Professional Services Engineer to join our Customer Success organization. Based remotely in PST, you will serve as a technical authority, specializing in integrating and optimizing workflow automation solutions for our diverse enterprise customer base. This role is crucial in guiding customers through the process of designing, building, and deploying automation "Stories" that enhance their operational efficiency and mitigate risk, all without requiring manual coding.

About Tines

Founded in 2018 with co-headquarters in Dublin and Boston, Tines powers some of the world's most important workflows. Our platform enables businesses to operate more effectively, reduce tech debt, and focus on high-impact work. We serve a wide range of customers, including Canva, Databricks, Elastic, Kayak, Intercom, and McKesson. As an integrator across the entire tech stack, Tines connects with any API-enabled service, allowing customers to achieve their goals faster. Our secure-by-design platform is favored by security-focused teams.

At Tines, we are driven by our values of Simplicity, Speed, and Soundness, committed to exceptional customer experiences and fostering a culture of curiosity, growth, and integrity.

Responsibilities

• Shape the future of our Professional Services organization and contribute to the development of processes and procedures.
• Tackle challenging Story builds to power our customer’s most important workflows.
• Scope automation Stories based on customer requirements, identifying any blockers and research areas needed.
• Analyze customer tools, processes, and pain points to guide them in establishing an automation roadmap.
• Identify and highlight what is, and what isn’t, suitable for an automation workflow.
• Work with the Project Manager and Engagement Manager to verify and validate services, project plans, and timelines.
• Demonstrate Stories to illustrate concepts and ideas to the customer, including wire-framing out Stories live on calls with customers.
• Design and develop Automation Stories in the customer Tines tenant, connecting tools together using their APIs.
• Partner closely with customers to ensure that the Stories meet their requirements and provide guidance on test plans.
• Review and suggest optimizations for customer stories.
• Deliver documented, production-ready stories to customers.
• Act as a resident automation engineer for customers, working as a member of the customer team to help them plan their automation roadmap and achieve their automation goals.
• Advocate for the Professional Services Team within Tines, working with Sales teams to ensure they can speak to our service offerings.

Requirements

• Deep commitment to enhancing customer productivity through advanced automation solutions.
• Technical expertise to transform client operations without the necessity for manual coding.
• Ability to specialize in integrating and optimizing workflow automation solutions across customer enterprises.
• Experience guiding customers through scoping automation Stories and designing, building, and deploying solutions.
• Familiarity with API integrations and connecting various software services.
• Strong analytical skills to understand customer tools, processes, and pain points.
• Excellent communication and presentation skills, with the ability to demonstrate complex concepts clearly.
• Experience collaborating with cross-functional teams including Product, Design, Engineering, Sales, and Marketing.
• Ability to work effectively with Customer Success Engineering, Customer Success Management, and Project Management Teams.

Reporting Structure

This role reports to the Customer Success Engineering Leader, who is based in Dublin, Ireland.