Professional Services Consultant III at Fortra

Saudi Arabia

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, Professional ServicesIndustries

Requirements

4-5 years of experience
Advanced technical skills
Excellent communication skills with both technical and non-technical audiences
Solid problem-solving skills
Good aptitude for troubleshooting
Volunteers new ideas or goes above and beyond to help achieve goals
Potential official/unofficial supervision of interns/others involved in project
Executes tasks in a timely manner with minimal revisions needed
Able to work both independently and collaboratively
Proactive, able to prioritize and solution oriented
Capable of managing external stakeholders through conflict resolution
Actively seeks constructive feedback on own performance
Works independently on med-large projects
Ability to travel extensively and work directly with customers on a regular basis

Responsibilities

Technical mastery of at least one product with associated product applications OR one highly specialized field skill such as integration with 3rd party products using APIs, NERC CIP solution delivery, or Information Systems Security
Troubleshoot technical issues to resolve customer problems
Develop custom scripts, utilities, or integrations to fulfill customer needs
Collect infrastructure technical requirements, create implementation and production deployment procedures for Fortra products to interoperate and work within customer’s environment
Understand department goals and current processes and recommend the use of new or existing tools to achieve those goals
Support projects by delivering timely status updates to internal and customer teams
Deliver services and support both onsite and remote
Assist in onboarding new Technical Consulting team members by training them on processes and/or projects, acting as the main mentor and go-to for new hires, and fielding culture or work-related questions
Act within defined policies inside area of expertise/knowledge as directed
Employ consultative selling techniques during customer interactions, identify selling opportunities (software and services), and build strong customer relationships to encourage additional services work
Support Services revenue objectives by maintaining 75% billable utilization
Other duties as assigned

Skills

API integration

NERC CIP

Information Systems Security

troubleshooting

custom scripting

utilities development

integrations

infrastructure requirements

implementation procedures

deployment

project status updates

customer onboarding

Fortra

Cybersecurity solutions for businesses and enterprises

About Fortra

Fortra provides cybersecurity solutions aimed at protecting businesses from evolving cyber threats. Their products include threat detection and response, data protection, network security, and automation tools, all designed to work together seamlessly. Fortra differentiates itself from competitors by focusing on customer success and offering integrated and scalable solutions that can adapt to the needs of both small and large organizations. The company's goal is to simplify cybersecurity for its clients, ensuring they can operate securely and efficiently in a complex digital landscape.

Eden Prairie, MinnesotaHeadquarters

1991Year Founded

GROWTH_EQUITY_VCCompany Stage

CybersecurityIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Risks

Increased competition from market leaders may impact Fortra's market share and pricing.

Potential class action suit from ransomware attack could harm Fortra's reputation and finances.

Dependency on third-party distributors may affect direct customer relationships and profit margins.

Differentiation

Fortra offers integrated and scalable cybersecurity solutions for diverse business needs.

The company focuses on customer-centric approaches to enhance cybersecurity posture and automation.

Fortra's XDR solution provides comprehensive security across identity, network, cloud, and endpoints.

Upsides

Growing demand for XDR solutions boosts Fortra's market potential and client base.

Strategic partnerships in North America and EMEA expand Fortra's reach and service offerings.

Recognition as a market leader in security awareness training enhances brand reputation.

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