Field Service Engineer II (Electron Microscopy)(Indianapolis, IN - REMOTE) at Thermo Fisher Scientific

Indiana, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Materials Science, Life Sciences, Semiconductor, Electronics, Natural ResourcesIndustries

Requirements

Able to lift 40 lbs. without assistance
Ideal candidate will reside in the Indianapolis, IN area
Successfully complete technical training and complete specialist training based on microscopes in the region
Territory: up to 50% in the primary area - Indianapolis, IN; occasional regional and domestic travel

Responsibilities

Perform on-site installation, servicing, and repair of complex equipment and systems (TEM, SEM, SDB/LDB)
Investigate and improve operational quality of system equipment
Teach customers in the operation and maintenance of the system
Serve as company liaison with customer on administrative and technical matters for assigned projects
Conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options
Ensure customer needs are met applying appropriate resources
Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working order
Conduct on-site scheduled planned maintenance visits
Provide troubleshooting and repair support for customers and other field service personnel
Cultivate and develop positive working relationships with customers, system users, and company personnel
Proactively seek out additional learning opportunities both inside and outside of the region
Work informally with an applications engineer or attend an applications course to gain sophisticated knowledge
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel
Complete and submit field service reports
Perform Preventative Maintenance on assigned tools
Partner with colleagues to acquire technical guidance needed to problem-solve systems solutions
Provide training for customers and users on system maintenance
Make yourself available to train and mentor new field service engineers
Provide feedback to product quality teams
Provide appropriate input in writing updating and correcting various Thermo Fisher systems documentation

Skills

Key technologies and capabilities for this role

TEMSEMDualBeamElectron MicroscopyField ServiceInstallationRepairServicingTroubleshootingCustomer TrainingPreventive Maintenance

Questions & Answers

Common questions about this position

What benefits are offered for this Field Service Engineer II role?

You will be eligible for transportation support, company phone, company laptop, bonus, 401k, healthcare, employee assistance program and more.

Is this Field Service Engineer position remote or on-site?

The role is based in Indianapolis, IN with up to 50% travel in the primary area, occasional regional and domestic travel; the ideal candidate resides in the Indianapolis area.

What are the main responsibilities of this Field Service Engineer II position?

Responsibilities include on-site installation, servicing and repair of complex electron microscopy equipment like TEM, SEM, and Dual Beam systems, conducting planned maintenance, troubleshooting, and teaching customers on operation and maintenance.

What is the work schedule and physical requirements for this role?

The work schedule is standard Monday-Friday, and candidates must be able to lift 40 lbs. without assistance.

What growth opportunities are available in this position?

This role provides the opportunity to grow within Field Services and across the Thermo Fisher organization.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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