Staff Professional Services Consultant
CriblSalary not specified
- Full Time
- Junior (1 to 2 years)
Not SpecifiedCompensation
Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Cybersecurity, Enterprise SoftwareIndustries
Requirements
Candidates should possess a strong professional services background with top technology skills, an innovative spirit, and high energy, along with experience in customer-facing roles. A Bachelor's degree is preferred, although relevant experience may be considered.
Responsibilities
The Professional Services Technical Consultant will provide onsite consulting services and support to ScienceLogic customers, performing hands-on installation, configuration, and troubleshooting of ScienceLogic appliances. They will also work closely with customer staff, act as a subject matter expert, handle customer work activities both onsite and remotely, record all activity in the ticketing system, create knowledgebase articles, adhere to ScienceLogic Professional Services best practices, participate in departmental projects, and provide leadership and direction to customers regarding the ScienceLogic product suite.
Skills
hybrid cloud network monitoring
ScienceLogic products
installation
configuration
troubleshooting
ticketing systems
problem-solving
communication
interpersonal skills
ScienceLogic
IT operations management platform for monitoring
About ScienceLogic
ScienceLogic specializes in IT operations management, providing a platform called SL1 that helps businesses monitor and manage their IT infrastructure and applications. The SL1 platform is designed for organizations that depend on technology, such as large enterprises, managed service providers (MSPs), and government agencies. It offers tools for automating and streamlining IT operations, ensuring that systems run smoothly and efficiently. Clients pay a subscription fee to access SL1, which comes in different service tiers to accommodate various needs and budgets. Additionally, ScienceLogic offers professional services to assist clients in implementing and optimizing the platform. The company's goal is to support businesses in maintaining high performance and reliability in their IT systems.
Key Metrics
Reston, VirginiaHeadquarters
2003Year Founded
$228.8MTotal Funding
LATE_VCCompany Stage
Data & Analytics, Enterprise SoftwareIndustries
501-1,000Employees