Product Support Tech at Andersen Corporation

Washington, Utah, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Heavy Equipment, ManufacturingIndustries

Requirements

3+ years’ experience within the Technical Service business within the heavy equipment or similar industry
Technical knowledge of aerial work platforms
Hands-on knowledge of Genie products is preferred
Ability to explain technical and mechanical concepts to customers
Ability to work and organize with minimal guidance based on a good service-oriented attitude
Ability to communicate to internal functions through all available mediums
Proficient with MS Office including Excel, Word and PowerPoint
Proficient in the use of equipment, tools and technology needed to troubleshoot and repair AWP products (computers, hand tools and digital devices)
Good verbal and written communication skills
Ability to manage expectations and effectively convey customer needs to colleagues and functions throughout the company
Must be a team player and 100% results orientated and ability to work under pressure
Must be able to learn and maintain a broad knowledge of the manufacturer’s new and recent products
Demonstrate time management and organizational skills
Ability to multi-task and manage multiple assignments and tasks and set priorities, as well as adapt to changing conditions and work assignments
English and Spanish language skills are a plus

Responsibilities

Receives calls from customers on equipment operating troubles. Interviews customers to understand the operating symptoms, then advises the customer of the course of action by explaining the possible solution and the steps that must be taken to restore equipment to safe and efficient operation
Receive inquiries from customers to obtain warranty and operating information on Genie products. Supply information to the customer verbally, in writing, or by sending materials that respond to the request
Identify parts and supplies that the customer must have to restore equipment to a safe operational level
Communicate information on equipment problems or potential enhancements to other teams within the company
Occasionally prepares and delivers formal training to customers in the safe operation, maintenance, and care of equipment to assure desired operating level and warranty compliance. May travel to customer locations on an occasional basis, overseeing and repairing operational problems with Genie products
Performs other duties as assigned that support the overall objective of the position

Skills

Key technologies and capabilities for this role

Technical ServiceAerial Work PlatformsGenie ProductsEquipment TroubleshootingCustomer SupportWarranty ManagementParts IdentificationTechnical CommunicationTraining DeliveryHeavy Equipment

Questions & Answers

Common questions about this position

What is the salary range for the Product Support Tech position?

The salary range is $28 - $30 per hour, and it may be higher or lower depending on the applicant's location.

Is this a remote position or office-based?

This is an office-based role providing multi-channel technical support.

What skills and experience are required for this role?

Candidates need 3+ years’ experience in technical service within heavy equipment or similar industry, technical knowledge of aerial work platforms, hands-on knowledge of Genie products preferred, proficiency with MS Office, and strong communication skills.

What is the work environment like at Andersen Corporation for this role?

The role requires being a team player, 100% results-oriented, able to work under pressure, and collaborate across internal functions like Engineering and Product Management.

What makes a strong candidate for the Product Support Tech role?

Strong candidates have 3+ years in technical service for heavy equipment, knowledge of aerial work platforms and Genie products, excellent communication skills, ability to multitask under pressure, and proficiency with MS Office and troubleshooting tools.

Andersen Corporation

Specializes in replacement windows and doors

About Andersen Corporation

Renewal by Andersen specializes in replacing windows and doors for homeowners looking to improve their homes. They offer a variety of styles and colors, focusing on high-quality, energy-efficient products. The process begins with a consultation where customers can use an Augmented Reality tool to visualize how different options will look in their homes. After selecting products, precise measurements are taken for a custom fit, and professional technicians handle the installation. This company stands out from competitors by providing a complete service from consultation to installation, ensuring customer satisfaction. Their goal is to enhance the aesthetics, functionality, and energy efficiency of homes while maintaining a strong reputation for quality, as shown by their awards.

Cottage Grove, MinnesotaHeadquarters

1995Year Founded

VENTURE_UNKNOWNCompany Stage

VR & AR, Consumer GoodsIndustries

5,001-10,000Employees

Risks

Rising raw material costs could squeeze profit margins.

Labor shortages may delay project timelines and increase costs.

Emerging smart window technologies could impact market share.

Differentiation

Renewal by Andersen uses Augmented Reality for customer consultations, enhancing decision-making.

The company offers a complete service from consultation to professional installation.

Renewal by Andersen is recognized for high customer satisfaction, winning multiple J.D. Power awards.

Upsides

Increased demand for energy-efficient home improvements boosts market growth.

Expansion into Locust Grove, Georgia, with a $420 million investment enhances capacity.

Growing interest in eco-friendly materials aligns with Andersen's sustainable product offerings.

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