Xplor

Product Support Specialist I - Remote (SA)

Atlanta, Georgia, United States

Not SpecifiedCompensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
Software & SaaSIndustries

Requirements

Candidates should possess a minimum of two years of related experience providing technical and customer support, preferably within the technology industry. Strong communication skills are essential, along with the ability to troubleshoot data and software issues. Familiarity with software product training resources and the capacity to improve technical documentation are also required.

Responsibilities

As a Product Support Specialist, you will answer routine questions regarding software usage, troubleshoot data and software issues, provide information on training resources, leverage customer interactions to enhance documentation, identify opportunities for self-service portals, maintain a log of customer interactions, submit system issues, continuously improve product knowledge, act as a voice of the customer, support colleagues, assist on special projects, and meet established goals and metrics.

Skills

Customer Support
Chat Support
Phone Support
Email Support
Troubleshooting
Product Knowledge
Communication
Problem Solving

Xplor

Provides software and payment solutions for businesses

About Xplor

Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by managing digital marketing, loyalty programs, and appointment scheduling. Their products operate on a subscription model for software and transaction fees for payment processing, allowing businesses to streamline operations and enhance customer engagement. Xplor stands out by promoting an inclusive culture and continuously improving its offerings with advanced features like Xplor Pay Mobile and Service Autopilot. The company's goal is to empower businesses to effectively engage with customers and drive growth through accessible technology.

Key Metrics

None, NoneHeadquarters
2022Year Founded
DEBTCompany Stage
Consumer Software, Enterprise Software, FintechIndustries
1,001-5,000Employees

Benefits

Remote Work Options

Risks

Increased competition from Square and Stripe may impact Xplor's market share.
Economic instability in Australia and New Zealand could affect Xplor Gym's adoption.
Regulatory scrutiny on PayFac as a Service may delay its implementation.

Differentiation

Xplor integrates SaaS solutions with embedded payments for everyday life businesses.
The company offers AI-driven tools like Service Autopilot for innovative service delivery.
Xplor's PFaaS optimizes payment systems, unlocking new revenue streams for SaaS companies.

Upsides

Xplor Gym's launch in Australia and New Zealand expands its fitness market presence.
Justin Beck's appointment is set to drive global growth in home services.
Generative AI integration can enhance Xplor's offerings, adding value for clients.

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