Product Support Specialist
Vanta- Full Time
- Junior (1 to 2 years)
Candidates should possess a minimum of two years of related experience providing technical and customer support, preferably within the technology industry. Strong communication skills are essential, along with the ability to troubleshoot data and software issues. Familiarity with software product training resources and the capacity to improve technical documentation are also required.
As a Product Support Specialist, you will answer routine questions regarding software usage, troubleshoot data and software issues, provide information on training resources, leverage customer interactions to enhance documentation, identify opportunities for self-service portals, maintain a log of customer interactions, submit system issues, continuously improve product knowledge, act as a voice of the customer, support colleagues, assist on special projects, and meet established goals and metrics.
Provides software and payment solutions for businesses
Xplor Technologies offers software and payment solutions designed to help small to medium-sized businesses grow by managing digital marketing, loyalty programs, and appointment scheduling. Their products operate on a subscription model for software and transaction fees for payment processing, allowing businesses to streamline operations and enhance customer engagement. Xplor stands out by promoting an inclusive culture and continuously improving its offerings with advanced features like Xplor Pay Mobile and Service Autopilot. The company's goal is to empower businesses to effectively engage with customers and drive growth through accessible technology.