Manager Customer success - CRM consulting
XplorSalary not specified
- Full Time
- Senior (5 to 8 years)
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Data & AnalyticsIndustries
Requirements
Candidates should have 5+ years in program management and client services/customer success, with preference for someone who has displayed recent success within a progressive, digital growth company. Experience in compliance and operational oversight and audit, to support client requested monthly and annual audit requirements. Experience creating processes used by a client-facing SAAS support team. Retention and business development expertise, specifically in formulating and marketing solutions to address opportunities or new needs. A performer that balances empathy with determination. Capability of staying up to date with technical developments internally and problem analysis and problem resolution at both a strategic and SAAS operational level.
Responsibilities
The Client Success Manager will maintain a long-term relationship with key clients to gain an understanding of their organization, business drivers, and key product/service needs for their own customers. They will coordinate daily activities to support and grow several key partners to ensure the teams deliver operational and servicing excellence. They will build relationships to grasp concepts quickly and make the complex easy to understand, collaborate naturally with members across different teams balancing priorities, and bring the right people to the table, handling issues and identifying opportunities. The role involves understanding the customer by seeing their world through their perspective, speaking their language, and promoting the voice of the customer to improve Experian’s solutions and servicing. They will drive results to identify new ways to grow the business and expand current partnerships, prioritize accountability and building trust with teammates and customers, and ensure delivery of solutions.
Skills
Relationship Management
Client Engagement
Contract Management
Operational Support
Cross-team Collaboration
Customer Perspective
Problem-Solving
Communication Skills
Expedia
Travel booking platform for flights, hotels, rentals
About Expedia
Expedia Group operates in the travel industry, offering a wide range of services for travelers and travel-related businesses. It connects users with options for flights, hotels, car rentals, vacation packages, and activities through its various brands, including Expedia, Hotels.com, and Vrbo. Travelers can easily find and book trips that match their preferences and budgets. The company earns revenue primarily through commissions on bookings and advertising from travel service providers looking to promote their offerings. Additionally, Expedia Group supports its partners by providing access to valuable data and technology, helping them improve their operations and grow their businesses. The goal of Expedia Group is to create a seamless travel experience for users while maximizing the potential of its partners.
Key Metrics
Bellevue, WashingtonHeadquarters
1996Year Founded
$3,277.3MTotal Funding
IPOCompany Stage
Consumer Goods, EntertainmentIndustries
10,001+Employees