Product Support Specialist
Tremendous$70,000 - $75,000/year
- Full Time
- Entry Level & New Grad
$50,000 – $65,000Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries
Position Overview
- Location Type: Remote
- Job Type: Full-time
- Reports to: Product Support Manager
- Location: US - West Coast (Pacific Time Zone)
- Compensation Range: $50,000 to $65,000 base, plus bonus and equity
Huntress is a fully remote company founded by former NSA cyber operators, dedicated to protecting small to midsize businesses from cyber-attacks. Our award-winning security platform and expert human threat hunters provide solutions like Managed EDR, MDR for Microsoft 365, and Managed Security Awareness Training. We are seeking a passionate Product Support Specialist to join our world-class support team, contributing to our high CSAT rating and efficient ticket resolution.
Responsibilities
- Provide initial partner support and convey resolutions to customers.
- Walk customers through problem-solving processes and provide assistance.
- Assess customer issues and properly escalate incidents as needed.
- Follow up with customers, provide feedback, and see problems through to resolution.
- Utilize excellent customer service skills and exceed customer expectations.
- Recommend changes to internal and customer-facing documentation where needed.
- Continually grow your knowledge of internal procedures, the Huntress product, and customer environments.
Requirements
- Ability to adapt and pivot quickly to the day-to-day changes that hypergrowth companies experience.
- Highly collaborative mindset; being able to work together as one team to come to the best possible solutions for our partners.
- Disciplined with systematic problem-solving skills.
- Practical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting common system and application issues.
- Practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues (knowledge of Terminal and Bash is a plus, but not required).
- Experience with tools such as ProcMon and Process Explorer is a plus.
- Experience configuring antivirus products and troubleshooting.
Company Information
Founded in 2015, Huntress is a fully remote company built on the premise of forcing hackers to earn every inch of their access. We protect small to midsize businesses, the backbone of our economy, from cyber threats. Our team values transparency, honesty, and doing the right thing. We offer a supportive environment with opportunities for training and mentoring.
Skills
Customer Support
Cybersecurity
Product Knowledge
Team Collaboration
Mentoring
Training
Huntress
Managed endpoint detection and response services
About Huntress
Huntress provides managed endpoint detection and response (EDR) services to protect businesses from cyber threats, particularly ransomware. Their service includes 24/7 monitoring of clients' systems to identify potential cyberattacks. When a threat is detected, their team of security experts verifies the activity and alerts the client only if necessary, reducing the number of false positives that can occur with other services. In addition to threat hunting, Huntress offers security awareness training and resources like eBooks and webinars to educate employees about cybersecurity risks. Their commitment to high customer support and personalized reporting distinguishes them from competitors in the cybersecurity field. The goal of Huntress is to enhance the security posture of businesses by providing effective monitoring and education against cyber threats.
Columbia, MarylandHeadquarters
2015Year Founded
$281.8MTotal Funding
SERIES_DCompany Stage
CybersecurityIndustries
501-1,000Employees