Product Support Specialist
Tremendous70,000 - 75,000 USD/year
- Full Time
- Entry Level & New Grad
$50,000 – $65,000Compensation
Entry Level & New GradExperience Level
Full TimeJob Type
UnknownVisa
CybersecurityIndustries
Requirements
Candidates should possess the ability to adapt and pivot quickly to the day-to-day changes that hypergrowth companies experience, a highly collaborative mindset, and be considered disciplined with systematic problem-solving skills. Practical experience supporting Microsoft Windows Operating Systems, including familiarity with Windows internals such as services, the registry, etc., and troubleshooting common system and application issues is required, along with practical experience with macOS, including familiarity with its directory structures, services, etc., and troubleshooting common system and application issues (knowledge of Terminal and Bash is a plus, but not required).
Responsibilities
As a Product Support Specialist, you will provide initial partner support and convey resolutions to customers, walk customers through problem-solving processes and provide assistance, assess customer issues and properly escalate incidents as needed, follow up with customers, provide feedback, and see problems through to resolution, utilize excellent customer service skills and exceed customer expectations, recommend changes to internal and customer-facing documentation where needed, and continually grow your knowledge of internal procedures, the Huntress product, and customer environments.
Skills
Customer Support
Cybersecurity
Product Knowledge
Team Collaboration
Mentoring
Training
Huntress
Managed endpoint detection and response services
About Huntress
Huntress provides managed endpoint detection and response (EDR) services to protect businesses from cyber threats, particularly ransomware. Their service includes 24/7 monitoring of clients' systems to identify potential cyberattacks. When a threat is detected, their team of security experts verifies the activity and alerts the client only if necessary, reducing the number of false positives that can occur with other services. In addition to threat hunting, Huntress offers security awareness training and resources like eBooks and webinars to educate employees about cybersecurity risks. Their commitment to high customer support and personalized reporting distinguishes them from competitors in the cybersecurity field. The goal of Huntress is to enhance the security posture of businesses by providing effective monitoring and education against cyber threats.
Key Metrics
Columbia, MarylandHeadquarters
2015Year Founded
$281.8MTotal Funding
SERIES_DCompany Stage
CybersecurityIndustries
501-1,000Employees