Product Support Specialist

Remote

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Blockchain, Biotechnology, Decentralized FinanceIndustries

Requirements

Candidates should have 3-5 years of experience in Technical Customer Support or a similar role. A strong passion for blockchain, Ethereum, and scaling solutions like Arbitrum, including an understanding of bridging, wallets, and aggregator logic, is essential. The ideal candidate is highly organized, detail-oriented, an excellent communicator, comfortable working cross-functionally, experienced in support query handling and process documentation, and possesses strong analytical skills.

Responsibilities

The Product Support Specialist will own and manage incoming support requests, serving as the first point of contact for inquiries related to in-house products. Responsibilities include triaging, responding to, and resolving tickets, escalating when necessary with complete information for cross-functional teams. The role also involves maintaining and improving support documentation, identifying trends in support tickets to suggest product improvements, and assisting in onboarding new team members.

Skills

Product Support

Blockchain

Customer Support

Technical Support

Problem-Solving

Communication

Offchain Labs

Develops scaling solutions for Ethereum blockchain

About Offchain Labs

Offchain Labs develops scaling solutions for the Ethereum blockchain, with its main product being Arbitrum. Arbitrum enhances Ethereum's performance by making transactions faster and cheaper, which is important during times of high network activity. The technology uses rollup technology to combine multiple transactions before sending them to the Ethereum blockchain, reducing congestion and costs. Offchain Labs serves a variety of clients, including developers and businesses in the blockchain and cryptocurrency sectors, and generates revenue through transaction fees and premium services. The company's goal is to make Ethereum more efficient and accessible for all users.

Princeton, New JerseyHeadquarters

2018Year Founded

$139.8MTotal Funding

SERIES_BCompany Stage

Fintech, Crypto & Web3Industries

51-200Employees