Product Support Specialist at Uiflow

Paris, Île-de-France, France

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Fintech, SaaSIndustries

Requirements

Excellent written and verbal communication (French & English Required)
Profound empathy and care for people
Ability to figure things out on your own and work autonomously
2+ years of experience using ticketing systems (e.g., Zendesk)
2+ years of experience in Finance & Startups

Responsibilities

Provide white-glove, dedicated support to our customers to resolve their issues and ensure their satisfaction
Collaborate on the creation and maintenance of customer-facing documentation, enhancing self-service support options for customers
Act as a bridge between customers and Upflow’s engineering team by reproducing issues and driving resolution through detailed bug reports
Collaborate cross-functionally with Customer Success, Sales, Product, and Engineering to develop proactive solutions that enhance the customer experience and resolve technical challenges

Skills

Key technologies and capabilities for this role

ZendeskCustomer SupportFrenchEnglishTicketing SystemsBug ReportingDocumentation

Questions & Answers

Common questions about this position

Is this role remote or office-based?

This is an on-site job based in Paris with a hybrid office culture.

What skills are required for the Product Support Specialist role?

You must have excellent written and verbal communication in French and English, profound empathy and care for people, and the ability to figure things out independently and work autonomously. Should-have experience includes 2+ years using ticketing systems like Zendesk and 2+ years in Finance & Startups.

What is the company culture like at Upflow?

Upflow offers a trusting environment with hands-off management, a strong culture of ownership and autonomy, an all-star team with deep expertise, and a focus on learning through education and professional development.

What benefits does Upflow offer?

Benefits include meal vouchers, welcoming offices, top-of-the-range equipment, regular offsites with the team, meetups, and strong connections to the startup ecosystem.

What does the recruitment process involve?

The process starts with a screening call with Francesca the People Admin Manager, followed by a home assignment to assess your skills.

Uiflow

No-code platform for web application development

About Uiflow

Uiflow is a no-code platform that enables developers to create both the user interface and logic of web applications using visual tools. This platform allows for the quick development of secure and scalable custom applications, making it ideal for developers who value efficiency and flexibility in their work. Uiflow also provides the option to embed its components into existing applications, which enhances the functionality and integration of current systems. Unlike many competitors, Uiflow focuses specifically on simplifying the development process for developers and organizations, offering a subscription-based service that helps reduce time-to-market and lower development costs.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$19.6MTotal Funding

SERIES_ACompany Stage

Consumer Software, Enterprise SoftwareIndustries

1-10Employees

Risks

Uiflow faces competition from established platforms like OutSystems and Mendix.

Market saturation makes differentiation challenging for no-code platforms like Uiflow.

Security concerns persist due to vulnerabilities in similar no-code platforms.

Differentiation

Uiflow offers a no-code platform specifically designed for developers' needs.

The platform allows embedding components into existing applications for enhanced integration.

Uiflow focuses on secure, scalable, and custom application development.

Upsides

Uiflow raised $15 million in Series A funding to expand its team.

The platform benefits from the rising demand for rapid application development tools.

Uiflow's emphasis on security aligns with increased focus on cybersecurity in app development.

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