Customer Success Manager
SamaSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years)Experience Level
Full TimeJob Type
UnknownVisa
Fintech, SaaSIndustries
Requirements
- Excellent written and verbal communication (French & English Required)
- Profound empathy and care for people
- Ability to figure things out on your own and work autonomously
- 2+ years of experience using ticketing systems (e.g., Zendesk)
- 2+ years of experience in Finance & Startups
Responsibilities
- Provide white-glove, dedicated support to our customers to resolve their issues and ensure their satisfaction
- Collaborate on the creation and maintenance of customer-facing documentation, enhancing self-service support options for customers
- Act as a bridge between customers and Upflow’s engineering team by reproducing issues and driving resolution through detailed bug reports
- Collaborate cross-functionally with Customer Success, Sales, Product, and Engineering to develop proactive solutions that enhance the customer experience and resolve technical challenges
Skills
Zendesk
Customer Support
French
English
Ticketing Systems
Bug Reporting
Documentation
Uiflow
No-code platform for web application development
About Uiflow
Uiflow is a no-code platform that enables developers to create both the user interface and logic of web applications using visual tools. This platform allows for the quick development of secure and scalable custom applications, making it ideal for developers who value efficiency and flexibility in their work. Uiflow also provides the option to embed its components into existing applications, which enhances the functionality and integration of current systems. Unlike many competitors, Uiflow focuses specifically on simplifying the development process for developers and organizations, offering a subscription-based service that helps reduce time-to-market and lower development costs.
San Francisco, CaliforniaHeadquarters
2020Year Founded
$19.6MTotal Funding
SERIES_ACompany Stage
Consumer Software, Enterprise SoftwareIndustries
1-10Employees
Risks
Uiflow faces competition from established platforms like OutSystems and Mendix.
Market saturation makes differentiation challenging for no-code platforms like Uiflow.
Security concerns persist due to vulnerabilities in similar no-code platforms.
Differentiation
Uiflow offers a no-code platform specifically designed for developers' needs.
The platform allows embedding components into existing applications for enhanced integration.
Uiflow focuses on secure, scalable, and custom application development.
Upsides
Uiflow raised $15 million in Series A funding to expand its team.
The platform benefits from the rising demand for rapid application development tools.
Uiflow's emphasis on security aligns with increased focus on cybersecurity in app development.
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